Created a Jira portal for my team so stakeholders and relevant teams can come in and request the creation of new products, editing existing PDPs, creating new promotions, B2B landing pages and products, and reports. Led discovery meetings with Architects, Solutions Engineer, Lead Developers, Lead QA and Delivery Managers to create technical design documents and specifications. Created easy to understand process flow from a high level of a user's shopping experience and relayed it to Stakeholders for easy interpretation. Collected and documented “Current” state and “Future” state with technical leads, stakeholders and SMEs. Documentation consisted of SC, Detailed descriptions, Code Snippets, process flows and design mocks Worked on implementing a 2 - step authentication using a user's work email and a 6 digit OTP for our B2B customers. Leveraged the use of APIs to connect our BigCommerce storefront to AWS as our authenticator. Worked on BigCommerce, creating and editing new products and B2B landing pages. Turned on Abandon Cart emails, optimized BigCommerce to default to receive emails for new customers, created new templates and tested in lower environments. Looked through different user orders for duplicate transactions for Paid Deferral and Paid Curriculum.Worked inNetsuite to input new promotions for products and B2B deals. Looked through different sales orders, user information and generated reports for testing and verification purposes. Implemented Addrexx plug in on BigCommerce for address validation and Sovos tax issues Led Sprint Ceremonies from daily standup to backlog refinement. Aided the development team in removing and mitigating blockers. Coordinated with engineering and design throughout the development process to clarify any questions while pivoting and iterating as needed. Deliver and collaborate with the team on taking products and features to market. Capture, track and provide status on top risks, actions, issues and dependencies.

⬥ Conducted JAD, Grooming, Design and Triage with Business Unit and Design Team to understand and dive into technical specifications, business requirements, business rules and business needs. ⬥Fazed out Trello Board for business units and implemented a intake process on a separate project in jira. Making it easier to triage new requests and for the business to have a bit more visibility on the task. ⬥ Facilitated Scrum Ceremonies for multiple projects, such as Daily Standup for both BA and development teams, Sprint Planning, Backlog grooming, and Sprint Retrospective, aided development team in removing any blockers or unknowns. ⬥ Actively facilitated and participated in system demos, presentations, knowledge sharing, and process improvement initiatives. ⬥Worked on implementing 3rd party engines on the current shopify Platform such as recommendation, search, emails and tracking of orders, ⬥ Created Process flows and UML diagrams using MS Viso, Axure for both US and Mexico Teams ⬥ Used Confluence to document requirements, used Microsoft and Google Suites to support in the creation of documentation, Created Tickets in Jira with clear User Stories and Acceptance Criterias. ⬥ Aiding the QA team with Creating test documents such as test strategy, test plan and test cases. Defining Features and functionalities to be tested to both the QA and Development Team through clear Acceptance Criteria⬥ Conducted UAT Testing on new releases with both internal and external users and signed off on new releasesMaintained Sprint Burn-down and Burn-up charts and provide sprint release status updated to senior managers and ensure that the I.T. is up to date with Project status.

Participated in requirements/design/backlog and technical documentation reviews to design QA Test Scope.Worked with product/project managers, business unit personnel, developers, technical personnel, end users, and others to develop test plans, test criteria, test cases, and acceptance criteria.Defined test entrance and exit criteria based on user stories, requirements, technical spec, and environments.Engaged in Requirement gathering sessions with various business partners to collect and define requirements and translate them into functional design, test planning and user documentation process.Created prototypes such as UML Diagrams and Wireframes using MS Viso Axure to help the I.T. team understand requirements Led and took part in Daily Scrum, Sprint planning, Sprint Retrospective and Sprint Demo to provide status updates and mitigate roadblocks and show sprint progress.Maintain Sprint Burn-down and Burn-up charts and provide sprint release status updated to senior managers and ensure that the I.T. is up to date with Project status.Set goals with the Agile Team, prioritize sprints tasks, and owned deliverables. Executed manual and automated tests, documented results, communicated issues, and verified issue resolution.Performed black-box testing, white-box testing, exploratory testing, integration testing, UI testing, and regression testing on the applications. Tested READ and WRITE functionality of API/Web Services using REST Client, XML, JSON, and HTML.Facilitated UAT testing, outstanding defects triaging and signing off. Performed functional and regression testing under keyword driven framework with Selenium web-driver.Database querying, data manipulation and population using SQL and PL/SQL in Oracle, and SQL server databases.Documented test results, revised test cases and scripts as needed, and re-tuned test scripts to verify results.Established and maintained automated scripts to ensure quality of production releases.