• Started with a 4 month internship (not from school) and was extended twice to 12 months due to my performance• Valuable team member to the Risk Analytics team with regular presentations to a teams in sizes of 6 to 16 members• OTPP has almost a quarter trillion dollars in assets management across the globe, I was able to experience and contribute to the inner workings of an operation at scale• Worked in both waterfall and agile methodologies • Generated reports and audited/analyzed raw information to create a useful conclusion based on data consumed through Excel & MS Access• Automated heavy workflow with VBA and Python to decrease workload on coworkers and improve accuracy and efficiency• Worked closely with Development team & FinOps team to communicate ideas and projects efficiently

• Coordinate entire A/V setups including projectors, screens, televisions, microphones, PAs, clickers, speakers, etc. for pillar HRSA events such as Alumni Night at 1 King West• Maintain, develop and update HRSA.ca WordPress website and integrated MailChimp subscription• Work with all HRSA departments (finance, marketing, corporate relations, etc.) to best integrate technical solutions

• Delivered exceptional customer experience while assisting customers with questions about products/services• Provided customers with detailed personalized recommendations for products based on probing questions• Supported Canada’s largest Best Buy location generate over 3.2M+ in accumulated revenue from Boxing Day/Black Friday• Maintained a professional and welcoming attitude always when dealing with a variety of customers• Effectively practiced stacking and presenting techniques to deal with the holiday rush in a fast-paced environment

• Performed weekly audits and generated reports with SQL and Microsoft Excel for 200+ clients• Developed scripts to optimally and efficiently merge employee data from a recent acquisition of another nonprofit• Prepared and distributed new company workstations/portable computers• Used Active Directory in Windows Server to setup group policies• Resolved network domain operational, security and uptime issues • Provided internal hardware/software support to employees through online ticketing systems and through remote services such as RDP and TeamViewer

• Updated coding, page layouts, assets, text edits using Ryerson’s CMS (Adobe CQ) • Reformatted code and altered images to align with accessibility (AODA) principles• Designed mockups, prototypes and header images using Photoshop following Ryerson’s design principles• Created multiple WordPress pages as per department requests to ensure client satisfaction• Maintained strong client relationship through weekly status update meetings, and effective use of requirement documentation to ensure proposed solution met identified needs

• Organized and coordinated marketing events to promote agency services and programs• Used Adobe InDesign to build organization’s quarterly newsletter (Summer Issue)• Arranged multiple community job fairs and fundraisers to promote organization and fund organization events• Improved client feedback rate by implementing a new technological approach

• Conducted interviews with the public via Cisco software to achieve desired clientele feedback quota• Followed project specifications with care to maintain confidentiality of respondent information whilst inputting data• Utilized refusal conversion and cancellation minimization techniques to exceed daily quota and receive daily bonuses on several occasions

• Built an effective relationship with the Executive Director and Chair to develop an organization website that matches requests• Create a user-friendly and informative user interface• Responsible for maintaining, expand and organizing the site on time• Applied Search Engine Optimization tactics to increase page search ranking

• Supervised and supported on-site staff with coordinating activities• Resolving conflicts between students• Facilitate activities aimed at engaging students in productive and enjoyable learning objectives• Set up equipment and inspect safety prior to activities