Front Desk Agent
Current• Greeting the guests with a smile and courteous way based on the company`s policies• Keeping on track of each guest/residences special and general requests• Checking guest’s in and out of their rooms and ensuring that they have enjoyable experience • Providing excellent customer service by promptly answering and directing incoming calls• Planning maintenance work, events and room bookings • Handling customer complaints and queries• Giving the comprehensive information for guests when it is needed• Keeping the lobby area clean and well organised all the time• Being active and busy on the floor at all day