- Coordinating the definition and implementation of sales and marketing business requirements for the new CRM & Billing system.- Managing the telemarketing/sales and door-to-door sales campaigns.- Stakeholder in the enhancement of the portfolio of services (currently including offerings for the retail residential, retail business and wholesale market segments)- Unifying the customer experience through preparing marketing material and delivering trainings to tens of agents from corporate, point of sales, canvassing and contact center units.- Preparing products & services content and marketing briefs.- Implementing pilot projects prior to the launch of services in selected areas. - Launching new services

- Stakeholder in drafting the Business Plan for the Future Telecom Operator, in preparation for the liberalization of the market.- Enhanced and launched many services to support the upgrade of technology. Scope of work included benchmarking, marketing plan, service definition, features, pricing, provisioning of service processes, marketing material, internal & external communication. - Member of working group that prepared the framework and the processes for the delivery of wholesale Internet services, in coordination with private sector players.- Overview of deployed services: i. Broadband Internet over DSL technology, for the retail and wholesale market, plus the implementation of Bitstream and Local Loop Unbundling business models in collaboration with the private ISP’s and Date Service Providers.ii. Supply of an Intelligent Network platform, followed by the launch of prepaid calling card service and the preparation for intelligent routing and charging services such as toll free number, universal access number, premium rate number and tele-voting.iii. Voice, leased lines, payphone calling cards, legacy ISDN and dial up Internet. - Documented the marketing processes that were included in the Total Quality Management program.

- Managed the market segment of telecommunications, Internet and data services providers, developing the contacts with the customers, identifying the business opportunities, increasing sales, promoting products and services and supporting customers in their day-to-day operation. - Acted as Business Support Consultant for other market segments.

- Interfaced with key corporate customers (top 100) within the Corporate Customers Division. Main activities consisted on informing the customers about technology evolution, identifying and analyzing their needs and opportunities, proposing solutions using the company’s products & services and coordinating implementation of the solutions.- Designed tailored solutions for several international corporations, using the company’s large set of products & service, such as PSTN, ISDN, Leased Lines, X25, Frame Relay, IP, VSAT, Intelligent Network and Global Reach solutions through a joined venture with Equant.- Worked on enhancement of network access availability for several telecom networks at the infrastructure level as well as the application level, for voice and data traffic.- Participated to the definition of generic proposal material for Belgacom global reach solutions.

- Had the opportunity to conduct different types of projects, including design, engineering, integrated telecom planning, audit and optimization of telecom networks, feasibility studies and software programming. Customers were private and public institutions.

- Assistant at Ecole Polytechnique de Bruxelles, in the domains of electrical measurements and electromagnetism.- Conducted research in the field of Digital Signal Processing.