• Collaborated with development and quality assurance teams to manage local and cloud infrastructure from various providers, including AWS and Azure.• Administered AWS services such as IAM, VPC, RDS, ECR, EC2, S3, ECS, CloudFront, and security groups.• Managed Azure services, including Fin&OPS Environment, LCS, Virtual Machine, App Services, SQL, IAM, and Blob Storage.• Conducted AMI backups of production and staging environments.• Utilized tools such as AWS CloudWatch, Uptime Robot, New Relic, and Zabbix for infrastructure monitoring.

Infrastructure Management:• Established, maintained, and upgraded production and staging environments.• Automated development and operations processes.Application and Version Control:• Managed Jira for issue tracking and project management.• Administered Bitbucket for version control and code repository management.eCommerce and Web Development:• Set up and configured Magento 2 stores for online retail.• Installed and maintained WordPress with a focus on best security practices.• Configured Nginx, Apache, MySQL, MariaDB, and PostgreSQL.Docker Containerization:• Leveraged Docker to containerize applications and improve deployment efficiency.Backup and Recovery:• Utilized Veeam Backup for local VMs and scripted backup for databases and applications to a DR site.Email and Collaboration Tools:• Managed G Suite, including email and collaboration tools.• Administered Office 365 and ensured smooth operations.International Customer Support:• Provided comprehensive support to international customers for managing their websites and applications.• Ensured timely responses to customer inquiries and issues.• Collaborated with customers to understand their specific needs and requirements.• Offered solutions, troubleshooting, and guidance to resolve technical challenges.

 Providing Off-Shore IT support to corporate clients all over Australia. Desktop, Laptops, Printers, Scanners, Network hardware troubleshooting and taking corrective action in shortest possible time. Identifying reported PC operating system issues including Network, Printing, Scanning, Email, Internet Access etc. and resolving them quickly. Perform diagnostic tests and troubleshooting to identify client’s issues Develop and implement technical procedures effective in quickly addressing customer’s problems to minimize downtime