Ali Karamali Email & Phone Number

Tehran, Tehran, Iran

- Expert-level support for multi-domain Active Directory environments.- Managing user accounts, security groups, and domain trusts across multiple domains.- Maintained email services, addressing issues related to email delivery, spam filtering, mailbox quotas.- Network troubleshooting for routers and switches, ensuring uninterrupted network connectivity. - Managed and configured Cisco switches, ensuring reliable and efficient network connectivity.- Deploy monitoring system to provide real-time visibility of company's network infrastructure.- Configured PBX infrastructure, including defining system architecture, and configuring call routing.- Established a call center with robust reporting capabilities, 3-second reduction in customer wait time - Resolved user-reported problems through analysis, testing, and troubleshooting.- Support for Windows and Linux-based servers, guaranteeing stability, security, and performance.- VM creation, configuration, and management, ensuring consistency and streamlined operations.

Tehran, Iran

- Collaborated with the sales and marketing teams to create proposals for the network company's products, ensuring alignment with customer requirements and business objectives.- Developed persuasive sales presentations and demonstrations to introduce and showcase the features, benefits, and unique selling points of the company's products to prospective customers.

Tehran, Tehran, Iran

- Configured Cisco switches, implementing LAN switching protocols.- Implemented robust port security measures and other network security protocols to enhance security of the organization's network infrastructure.- Collaborated with the network team to develop and implement network security protocols, including VLAN segmentation, access control lists (ACLs), and firewall rules, to protect against unauthorized access and potential security threats.- Troubleshoot technical issues for +1000 users, delivering prompt resolutions and excellent customer support.- Created network diagrams and documented network configurations.- Maintaining accurate and up-to-date records for future reference and troubleshooting.- Documented network services, including IP addressing schemes, DNS configurations, DHCP settings, and firewall rules, facilitating efficient management and troubleshooting of network services.

Tehran, Tehran, Iran

- Monitored network infrastructure, web services, bandwidth utilization, and VoIP system, maintaining optimal performance and identifying any issues or bottlenecks.- Conducted regular analysis of monitoring data to identify trends, patterns, and areas of improvement, leading to proactive capacity planning and optimization of network resources.- Worked closely with team members and other IT departments to collaborate on ticket resolution and escalate issues when necessary.- Communicated with end-users to gather necessary information, troubleshoot issues remotely, and provide timely updates on ticket progress.- Conducted regular checks and maintenance of the server room to ensure optimal performance and reliability of the company's IT infrastructure.- Monitored the overall health and temperature of servers and equipment in the server room using monitoring tools and systems.