Ali Karamali Email and Phone Number
Experienced Technical Support and System Administration professional with 3 years of expertise in Network and system Administration. Skilled in troubleshooting, system upgrades, and optimizing network performance. Continuously updated with industry trends and technologies. Strong problem-solving and communication abilities. Committed to delivering exceptional customer service and achieving desired outcomes.With a proven track record in network administration and technical support, I possess a deep understanding of network infrastructure, protocols, and security measures. My adaptability and fast-learning abilities enable me to stay ahead of emerging technologies and swiftly tackle complex challenges.I am passionate about providing excellent customer service and thrive in team environments, where I can leverage my strong communication skills and collaborate effectively with cross-functional teams. My energy and enthusiasm drive me to constantly enhance my skills and deliver results.Experience, Education, Certificates, Projects, and Technical Skills remain the same as mentioned previously.
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Junior System And Network AdministratorSooran_It Jun 2022 - PresentTehran, Tehran, Iran- Expert-level support for multi-domain Active Directory environments.- Managing user accounts, security groups, and domain trusts across multiple domains.- Maintained email services, addressing issues related to email delivery, spam filtering, mailbox quotas.- Network troubleshooting for routers and switches, ensuring uninterrupted network connectivity. - Managed and configured Cisco switches, ensuring reliable and efficient network connectivity.- Deploy monitoring system to provide real-time visibility of company's network infrastructure.- Configured PBX infrastructure, including defining system architecture, and configuring call routing.- Established a call center with robust reporting capabilities, 3-second reduction in customer wait time - Resolved user-reported problems through analysis, testing, and troubleshooting.- Support for Windows and Linux-based servers, guaranteeing stability, security, and performance.- VM creation, configuration, and management, ensuring consistency and streamlined operations. -
It Product EssayistSorena-Co Jun 2022 - Jul 2022Tehran, Iran- Collaborated with the sales and marketing teams to create proposals for the network company's products, ensuring alignment with customer requirements and business objectives.- Developed persuasive sales presentations and demonstrations to introduce and showcase the features, benefits, and unique selling points of the company's products to prospective customers. -
Junior Network AdministratorRoham Cooperation Feb 2022 - Jun 2022Tehran, Tehran, Iran- Configured Cisco switches, implementing LAN switching protocols.- Implemented robust port security measures and other network security protocols to enhance security of the organization's network infrastructure.- Collaborated with the network team to develop and implement network security protocols, including VLAN segmentation, access control lists (ACLs), and firewall rules, to protect against unauthorized access and potential security threats.- Troubleshoot technical issues for +1000 users, delivering prompt resolutions and excellent customer support.- Created network diagrams and documented network configurations.- Maintaining accurate and up-to-date records for future reference and troubleshooting.- Documented network services, including IP addressing schemes, DNS configurations, DHCP settings, and firewall rules, facilitating efficient management and troubleshooting of network services.
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Network Operations Center (Noc)Roham Cooperation Jul 2021 - Mar 2022Tehran, Tehran, Iran- Monitored network infrastructure, web services, bandwidth utilization, and VoIP system, maintaining optimal performance and identifying any issues or bottlenecks.- Conducted regular analysis of monitoring data to identify trends, patterns, and areas of improvement, leading to proactive capacity planning and optimization of network resources.- Worked closely with team members and other IT departments to collaborate on ticket resolution and escalate issues when necessary.- Communicated with end-users to gather necessary information, troubleshoot issues remotely, and provide timely updates on ticket progress.- Conducted regular checks and maintenance of the server room to ensure optimal performance and reliability of the company's IT infrastructure.- Monitored the overall health and temperature of servers and equipment in the server room using monitoring tools and systems.
Ali Karamali Education Details
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Islamic Azad University Of RudehenComputer Engineering
Frequently Asked Questions about Ali Karamali
What company does Ali Karamali work for?
Ali Karamali works for Sooran_it
What is Ali Karamali's role at the current company?
Ali Karamali's current role is System and Network Administrator | 3+ Years of Experience | Ensuring Efficient IT Operations for +5K Users.
What schools did Ali Karamali attend?
Ali Karamali attended Islamic Azad University Of Rudehen.
Who are Ali Karamali's colleagues?
Ali Karamali's colleagues are Mohammad Tajik Khaveh, Mostafa Mashhadi Bandani, Mohammad Ghari, Faezeh Baniardalan, Ali Alaeddini, Seyyed Mohammadmehdi Mousavi, Mohammad Shojaei.
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Ali Karamali
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