Ali Karout Email & Phone Number

Beirut Governorate, Lebanon

Oversee the operations functions of the hotel, as per the Organizational chart.Hold regular briefings and meetings with all head of departments.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Lead all key property issues including capital projects, customer service and refurbishment.Handling complaints, and oversee the service recovery procedures.Responsible for the preparation, presentation and… Show more Oversee the operations functions of the hotel, as per the Organizational chart.Hold regular briefings and meetings with all head of departments.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Lead all key property issues including capital projects, customer service and refurbishment.Handling complaints, and oversee the service recovery procedures.Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.Ensure all decisions are made in the best interest of the hotels and management.Deliver hotel budget goals and set other short and long term strategic goals for the property. A strong understanding of P&L statements and the ability to react with impactful strategiesEnsure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.Prepare a monthly financial reporting for the owners and stake holders.Draw up plans and budget (revenues, costs, etc.) for the owners.Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.Act as a final decision maker in hiring a key staffs.Coordination with HOD's for the execution of all activities and functions.Overseeing and managing all departments and working closely with department heads on a daily basis.Manage and develop the Hotel Executive team to ensure career progression and development.Be accountable for responsibilities of department heads and take ownership of all guest complaints.Provide effective leadership to hotel team members.Lead in all aspects of business planning.Corporate client handling and take part in new client acquisition along with the sales team whenever required. Show less

Lebanon

Meeting with clients to discuss their needs and goals for the projectDeveloping strategic plans for specific initiatives such as brand awareness campaigns or new product launchesConducting market research to identify new opportunities in the hospitality industryConsulting with hotel owners or managers about ways to improve operations or increase profitsConducting site inspections to identify issues that may need to be addressed by contractors or other specialistsReviewing… Show more Meeting with clients to discuss their needs and goals for the projectDeveloping strategic plans for specific initiatives such as brand awareness campaigns or new product launchesConducting market research to identify new opportunities in the hospitality industryConsulting with hotel owners or managers about ways to improve operations or increase profitsConducting site inspections to identify issues that may need to be addressed by contractors or other specialistsReviewing market conditions and trends to identify opportunities or threats to the organization’s bottom lineIdentifying potential risks associated with new projects and developing strategies for addressing themManaging budgets for all projects, including labor costs, materials costs, and other expensesDeveloping promotional materials such as brochures, advertisements, and press releases Show less

Beirut, Lebanon

Lebanon

Beirut

Lebanon