Ali Kassam work email
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Ali Kassam personal email
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Hello! I am Ali, a dedicated Customer Success and Renewals leader with a passion for nurturing meaningful relationships. I am driven by a deep commitment to helping both individuals and my clients achieve their goals. In tandem with this, I am also pursuing a degree in mental health counseling with the hopes that I can harness my interpersonal skills to help individuals deal with the many struggles of life. 🌟 About Me:As an experienced Customer Success and Renewals Leader, I have had the privilege of working with incredible companies and individuals. I am committed to ensuring that every customer I engage with has the best experience possible and that translates to my unwavering focus on client retention and driving value through meaningful interactions. 📊 Data/Operations Driven:Whether working in Customer Success/Renewals or Operations, I have always had a profound focus on data and process. I believe that appropriate processes and data orientation differentiates inefficient organizations from organizations that scale and grow at rapid rates. 🎓 Pursuit of Mental Health Counseling: Beyond my roles in Customer Success, I am on a parallel path towards becoming a Licensed Professional Mental Health Counselor. I am dedicated to honing my skills and knowledge in psychology and the art of counseling as I strongly believe that it can change a person's life. I am fueled by helping others grow and believe I am privileged with the opportunity to help others both personally and professionally.
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Sr. Manager, RenewalsQt GroupTexas, United States -
Manager, Enterprise RenewalsEptura Dec 2023 - PresentDallas-Fort Worth Metroplex -
Manager, Renewal OperationsInsightsoftware Aug 2023 - Dec 2023Dallas-Fort Worth MetroplexManaged and mentored a team of 4 first line team-leads, overseeing theperformance and development of 24 Customer Success Associates ensuring high levels of motivation, engagement, and efficiencySpearheaded initiatives that drove an 85% at risk win rate, and 10 at-risk closures daily, improving retention metrics and reducing customer churn -
Manager, Client Retention And RenewalsInsightsoftware Jul 2022 - Aug 2023Dallas-Fort Worth Metroplex• Managed team of 8 Renewal Managers, providing leadership, coaching and support to foster a collaborative, high performing culture. • Implemented strategic improvements to the renewal process, leveraging existing processes and using data-driven insights to identify areas of enhancements resulting in a 90% Gross Retention rate and 110% net retention rate for the organization • Successfully led the renewals process integration of Magnitude Software, ensuring as seamless of a transition as possible while maintaining a focus on customer satisfaction throughout the process.• Reduced backlog of late renewals by over 12 million in ARR, streamlining operations, improving efficiency, and maximizing win-backs -
Renewals Manager - Angles For Sap & SimbaInsightsoftware Sep 2020 - Jul 2022• Improved relations between the Operations and Sales organizations within the Simba business line, successfully establishing the renewal process and streamlining contract reviews • Successfully leveraged renewal process and customer success tools (like CPQ and SalesLoft) to create an 8% growth in customer retention from 2020 to 2021 within the Simba business line. • Finished with 110% attainment of required renewal target in 2021 • Co-Authored the customer success internship program, serving as a mentor for 3+ interns, and directly managing one contracted employee• Documented new processes using multiple tools (Canva, Word, Adobe) to ensure that there is a continuation in the renewal process -
Co-FounderThe Bollywood Broz Podcast Oct 2018 - Dec 2020Dallas/Fort Worth AreaA one stop shop for all things Bollywood in podcast form, hosted by Rizwan Gangwani & Ali Kassam -
Data & Ai Specialist - Financial Services SectorIbm Apr 2020 - Aug 2020Dallas-Fort Worth Metroplex -
Embedded Partner Advocate - Northeast And Mid-Atlantic RegionIbm Oct 2019 - Apr 2020Dallas/Fort Worth Area• Among two reps to secure a net new deal as a member of the team, generating 100K in revenue • Qualified over $1,200,000 in pipeline in Q1 of 2020, surpassing the target by 20% -
Renewal Client Advocate - Canadian MarketsIbm Jan 2019 - Sep 2019Coppell, Texas• Exceeded targets for 1H & 2H for 2019, renewing 129% of required targets • Reinstated 200K worth of inactive licenses, achieving 210% of goal for both the first and second half • Streamlined on-boarding process for new hires by creating a “Roadmap to Canada”, centralizing all disparate fragments of the team in a running document. -
Summit Program Trainee - Global Sales SchoolIbm Jul 2018 - Dec 2018Coppell, Texas• Completed Global Sales School, a 6-month sales training program, and was awarded the honor of “distinction” (IBM’s top 10%) upon completion. • Earned 8 Badges, which includes Blockchain Essentials, Enterprise Design Thinking Practitioner, Global Sales School, Early Professional Seller, Retail Industry Foundations, Technical Foundations, The Weather Company Technical, & The Weather Company Foundations. -
Professional Sales StudentNaveen Jindal School Of Management, Ut Dallas Aug 2016 - May 2018 -
Sales InternLiberty Mutual Insurance Feb 2017 - Jan 2018Plano, Texas• Directed Market Research to conduct in-depth competitor analysis introducing areas of growth in needs- assessing methodologies• Utilized comprehensive knowledge of insurance services to personalize sales strategy on a case by case basis in a role play setting • Mentored team in sales role-plays, accelerated growth in team’s sales process, and sales procedure -
Sales RepresentativeGold Plaza Sep 2013 - Mar 2017Irving, Texas• Awarded designation of Top Salesperson, selling for 150k for the 2016 year • Identified opportunities to promote innovative solutions and new promotions; increased annual sales by 75% through implementation of customer financing • Trained and led a four employee team with respect to the sales process and techniques, product security, payment processing, and financing of cash outflows
Ali Kassam Skills
Ali Kassam Education Details
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Clinical Mental Health Counseling -
Marketing/Usca Sales Certification -
Associate'S Degree
Frequently Asked Questions about Ali Kassam
What company does Ali Kassam work for?
Ali Kassam works for Qt Group
What is Ali Kassam's role at the current company?
Ali Kassam's current role is Sr. Manager, Renewals.
What is Ali Kassam's email address?
Ali Kassam's email address is al****@****ail.com
What is Ali Kassam's direct phone number?
Ali Kassam's direct phone number is +168259*****
What schools did Ali Kassam attend?
Ali Kassam attended Southern Methodist University, University Of Texas At Dallas - Naveen Jindal School Of Management, The University Of Texas At Arlington.
What skills is Ali Kassam known for?
Ali Kassam has skills like Microsoft Office, Customer Service, Management, Microsoft Excel, Microsoft Word, Leadership, Microsoft Powerpoint, Research, Public Speaking, Project Management, Sales, Teamwork.
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