Ali Kassam

Ali Kassam Email and Phone Number

Sr. Manager, Renewals @ Qt Group
Texas, United States
Ali Kassam's Location
Euless, Texas, United States, United States
Ali Kassam's Contact Details

Ali Kassam work email

Ali Kassam personal email

About Ali Kassam

Hello! I am Ali, a dedicated Customer Success and Renewals leader with a passion for nurturing meaningful relationships. I am driven by a deep commitment to helping both individuals and my clients achieve their goals. In tandem with this, I am also pursuing a degree in mental health counseling with the hopes that I can harness my interpersonal skills to help individuals deal with the many struggles of life. 🌟 About Me:As an experienced Customer Success and Renewals Leader, I have had the privilege of working with incredible companies and individuals. I am committed to ensuring that every customer I engage with has the best experience possible and that translates to my unwavering focus on client retention and driving value through meaningful interactions. 📊 Data/Operations Driven:Whether working in Customer Success/Renewals or Operations, I have always had a profound focus on data and process. I believe that appropriate processes and data orientation differentiates inefficient organizations from organizations that scale and grow at rapid rates. 🎓 Pursuit of Mental Health Counseling: Beyond my roles in Customer Success, I am on a parallel path towards becoming a Licensed Professional Mental Health Counselor. I am dedicated to honing my skills and knowledge in psychology and the art of counseling as I strongly believe that it can change a person's life. I am fueled by helping others grow and believe I am privileged with the opportunity to help others both personally and professionally.

Ali Kassam's Current Company Details
Qt Group

Qt Group

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Sr. Manager, Renewals
Texas, United States
Ali Kassam Work Experience Details
  • Qt Group
    Sr. Manager, Renewals
    Qt Group
    Texas, United States
  • Eptura
    Manager, Enterprise Renewals
    Eptura Dec 2023 - Present
    Dallas-Fort Worth Metroplex
  • Insightsoftware
    Manager, Renewal Operations
    Insightsoftware Aug 2023 - Dec 2023
    Dallas-Fort Worth Metroplex
    Managed and mentored a team of 4 first line team-leads, overseeing theperformance and development of 24 Customer Success Associates ensuring high levels of motivation, engagement, and efficiencySpearheaded initiatives that drove an 85% at risk win rate, and 10 at-risk closures daily, improving retention metrics and reducing customer churn
  • Insightsoftware
    Manager, Client Retention And Renewals
    Insightsoftware Jul 2022 - Aug 2023
    Dallas-Fort Worth Metroplex
    • Managed team of 8 Renewal Managers, providing leadership, coaching and support to foster a collaborative, high performing culture. • Implemented strategic improvements to the renewal process, leveraging existing processes and using data-driven insights to identify areas of enhancements resulting in a 90% Gross Retention rate and 110% net retention rate for the organization • Successfully led the renewals process integration of Magnitude Software, ensuring as seamless of a transition as possible while maintaining a focus on customer satisfaction throughout the process.• Reduced backlog of late renewals by over 12 million in ARR, streamlining operations, improving efficiency, and maximizing win-backs
  • Insightsoftware
    Renewals Manager - Angles For Sap & Simba
    Insightsoftware Sep 2020 - Jul 2022
    • Improved relations between the Operations and Sales organizations within the Simba business line, successfully establishing the renewal process and streamlining contract reviews • Successfully leveraged renewal process and customer success tools (like CPQ and SalesLoft) to create an 8% growth in customer retention from 2020 to 2021 within the Simba business line. • Finished with 110% attainment of required renewal target in 2021 • Co-Authored the customer success internship program, serving as a mentor for 3+ interns, and directly managing one contracted employee• Documented new processes using multiple tools (Canva, Word, Adobe) to ensure that there is a continuation in the renewal process
  • The Bollywood Broz Podcast
    Co-Founder
    The Bollywood Broz Podcast Oct 2018 - Dec 2020
    Dallas/Fort Worth Area
    A one stop shop for all things Bollywood in podcast form, hosted by Rizwan Gangwani & Ali Kassam
  • Ibm
    Data & Ai Specialist - Financial Services Sector
    Ibm Apr 2020 - Aug 2020
    Dallas-Fort Worth Metroplex
  • Ibm
    Embedded Partner Advocate - Northeast And Mid-Atlantic Region
    Ibm Oct 2019 - Apr 2020
    Dallas/Fort Worth Area
    • Among two reps to secure a net new deal as a member of the team, generating 100K in revenue • Qualified over $1,200,000 in pipeline in Q1 of 2020, surpassing the target by 20%
  • Ibm
    Renewal Client Advocate - Canadian Markets
    Ibm Jan 2019 - Sep 2019
    Coppell, Texas
    • Exceeded targets for 1H & 2H for 2019, renewing 129% of required targets • Reinstated 200K worth of inactive licenses, achieving 210% of goal for both the first and second half • Streamlined on-boarding process for new hires by creating a “Roadmap to Canada”, centralizing all disparate fragments of the team in a running document.
  • Ibm
    Summit Program Trainee - Global Sales School
    Ibm Jul 2018 - Dec 2018
    Coppell, Texas
    • Completed Global Sales School, a 6-month sales training program, and was awarded the honor of “distinction” (IBM’s top 10%) upon completion. • Earned 8 Badges, which includes Blockchain Essentials, Enterprise Design Thinking Practitioner, Global Sales School, Early Professional Seller, Retail Industry Foundations, Technical Foundations, The Weather Company Technical, & The Weather Company Foundations.
  • Naveen Jindal School Of Management, Ut Dallas
    Professional Sales Student
    Naveen Jindal School Of Management, Ut Dallas Aug 2016 - May 2018
  • Liberty Mutual Insurance
    Sales Intern
    Liberty Mutual Insurance Feb 2017 - Jan 2018
    Plano, Texas
    • Directed Market Research to conduct in-depth competitor analysis introducing areas of growth in needs- assessing methodologies• Utilized comprehensive knowledge of insurance services to personalize sales strategy on a case by case basis in a role play setting • Mentored team in sales role-plays, accelerated growth in team’s sales process, and sales procedure
  • Gold Plaza
    Sales Representative
    Gold Plaza Sep 2013 - Mar 2017
    Irving, Texas
    • Awarded designation of Top Salesperson, selling for 150k for the 2016 year • Identified opportunities to promote innovative solutions and new promotions; increased annual sales by 75% through implementation of customer financing • Trained and led a four employee team with respect to the sales process and techniques, product security, payment processing, and financing of cash outflows

Ali Kassam Skills

Microsoft Office Customer Service Management Microsoft Excel Microsoft Word Leadership Microsoft Powerpoint Research Public Speaking Project Management Sales Teamwork Time Management Team Leadership Communication Marketing Team Building Insurance

Ali Kassam Education Details

Frequently Asked Questions about Ali Kassam

What company does Ali Kassam work for?

Ali Kassam works for Qt Group

What is Ali Kassam's role at the current company?

Ali Kassam's current role is Sr. Manager, Renewals.

What is Ali Kassam's email address?

Ali Kassam's email address is al****@****ail.com

What is Ali Kassam's direct phone number?

Ali Kassam's direct phone number is +168259*****

What schools did Ali Kassam attend?

Ali Kassam attended Southern Methodist University, University Of Texas At Dallas - Naveen Jindal School Of Management, The University Of Texas At Arlington.

What skills is Ali Kassam known for?

Ali Kassam has skills like Microsoft Office, Customer Service, Management, Microsoft Excel, Microsoft Word, Leadership, Microsoft Powerpoint, Research, Public Speaking, Project Management, Sales, Teamwork.

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