As a Technical Support Engineer with CCNA, MTCNA, and CCNP certifications, I have a strong background in both communication engineering and technical support. I graduated from AL-Mamoun University College with a Bachelor's degree in Communication Engineering, where I acquired solid theoretical and practical knowledge of network devices, protocols, and architectures.My most recent professional experience was at Earthlink Telecom, where I provided exceptional support and troubleshooting expertise to a wide range of customers and internal stakeholders. I resolved various technical issues, from connectivity problems to configuration errors, using my skills in CCNet, IP Networking, Cisco, and MikroTik. I also gained valuable insights into the telecommunications industry and its challenges and opportunities. I am passionate about learning new technologies and trends, and I aspire to contribute to innovative solutions and projects in the IT field.