● Work and resolve customer service related queries, through phone, chat and email● Escalating complaints to the relevant department.● Collect customer feedback and made process changes to exceed customer satisfaction goals.● Build customer loyalty by placing follow up calls once the product has been sold.● Achieving daily target of 20 Sales and 35 five call and above

● Answered inbound calls handling consumer inquiry● Average handling calls per day 20-25 calls ● Made routine follow up calls on recent customers to insure customer satisfaction ● Escalation via email for customers complain, purchasing machine, Nestle bulk purchase and Nescafe Dolce Gusto.

● Cold and warm called Consumer in numerous customer accounts to sell maxis plan (New and Existing) ● Built immediate rapport with consumer through friendly and engaging attitude ● Developed new telemarketing scripts that effectively increased success rate by 20%● Replying via email for customer inquiry. ● Assisted management with quality assurance

● Been located in Sales department Office in this line for 3 years. I have demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or technician delays/no-shows). ● I consistently met my call-volume goals, handling an average of 20 to 35 calls per day.● Being as Customer services I have experienced a lot of things and many ways to handle our clients● Bringing in revenue/sales for the company by answering inbound calls ● Conducting briefing to educate/update fellow colleagues on the current promotion● Assists fellow colleagues who have difficulties with the system● Assists with managers call back whenever required depends on Ops request

● Ensuring a friendly and efficient customer service provided to create a warm and welcoming atmosphere for all guests● Key aim of retaining and attracting new customers● Keeping up to date with current information on promotions and hotel pricing ● Providing accurate information to guests to maximize sales opportunities

● Involves servicing customers and preparing food in the kitchen● Customer service duties include taking orders, answering questions, ringing out customers and managing the cash register. ● Kitchen duties include preparing dough, portioning toppings and cooking pizzas ● Maintaining a clean work environment