Ali Khansa

Ali Khansa Email and Phone Number

Customer Operations Manager @
Ali Khansa's Location
Mount Lebanon Governorate, Lebanon, Lebanon
Ali Khansa's Contact Details

Ali Khansa personal email

About Ali Khansa

Main Responsibilities: • Establishing communication mechanism towards new accounts. • Responsible for developing and managing the sales planning and forecasting processes, which include defining sales targets, setting sales quotas, and forecasting sales performance.• Establishing and monitoring employee schedules and time plans• Locating problems in the company’s delivery chain through quality control check• Responsible for analysing sales data to identify trends, opportunities, and challenges, and for creating sales reports and dashboards that provide visibility into sales performance and key metrics.• Organizing events to increase staff motivation and engagement.• Comparing individual performances within the sales and operation teams to boost employee’s productivity.• Monitoring on-site projects and field processes.• Analysing data to calculate the cost-efficient ratio and monitoring the overall budget of the business as well as departmental budgets.• Getting accurate, real-time visibility of team performance• Creating communication and compensating understandable goals

Ali Khansa's Current Company Details
Market Solutions

Market Solutions

Customer Operations Manager
Ali Khansa Work Experience Details
  • Market Solutions
    Customer Operations Manager
    Market Solutions Feb 2019 - Present
    Lebanon
    Low current, Networking, Smart Home, Renewable Energies (Specialized in photovoltaic technologies), Water Heating, Wind Power and Water Pumping, Fire Fighting & CCTVScope: Oversees the day-to-day activities of the technical team, ensuring efficient processes, resource allocation, and overall operational excellence.
  • Ericsson
    Ran Integration Team Leader
    Ericsson Apr 2016 - May 2018
    • Leading and managing a team of integration engineers to ensure they are working effectively and efficiently towards the integration goals.• Developing integration plans, which outline the integration process, timeline, and resources required.• Ensuring the quality of integrations by defining and implementing quality assurance processes, reviewing and testing integrations, and resolving issues and defects. • Acting as the primary point of contact for stakeholders, including project managers, developers, testers, and business users, to ensure smooth communication and alignment.• Responsible for identifying and resolving integration issues that arise during the project lifecycle.• Responsible for maintaining documentation related to the integration process, such as integration plans, design documents, and testing plans.• Monitor emerging technologies and plan to growth and long term success of the integration• Responsible for continuously improving the integration process by implementing best practices, identifying areas of improvement, and seeking feedback from stakeholders.
  • Ericsson
    Ran Integration Manager
    Ericsson Jul 2014 - Mar 2016
    Etisalat - Dubai, United Arab Emirates & Korek - Erbil, Iraq
    • Planning and developing strategies for the integration of new RAN technologies and equipment into existing telecommunications networks.• Coordinating with various teams, including the RAN design team, project management team, vendors, and other stakeholders to ensure successful integration of RAN equipment.• Responsible for overseeing the testing of the RAN equipment and software to ensure that it is properly integrated and meets the required specifications.• Ensuring the quality of the RAN equipment and software through the development and implementation of quality assurance processes, procedures, and standards.• Responsible for troubleshooting any issues that arise during the integration process to ensure that any issues are resolved quickly and effectively.• Responsible for maintaining accurate and up-to-date documentation of all RAN integration processes, including technical specifications, testing procedures, and project plans.• Providing training to team members and stakeholders on new RAN equipment and software to ensure that they are familiar with its capabilities and functionalities.
  • Ericsson
    Ran Integration Engineer
    Ericsson Nov 2010 - Jun 2014
    Orascom Telecom (Alfa) - Beirut, Lebanon & Batelco - Manama, Bahrain & Wataniya - Kuwait, Kuwait
    • Collaborating with network architects, project managers, and other stakeholders to develop and implement RAN solutions.• Conducting site surveys to assess the feasibility of RAN deployment, and to identify potential interference or coverage issues.• Configuring and commissioning RAN equipment, such as base stations, antennas, and transmission lines.• Testing and optimizing the RAN to ensure that it meets performance, capacity, and coverage targets.• Troubleshooting RAN issues, including radio interference, dropped calls, and poor data throughput.• Maintaining and upgrading RAN equipment and software to ensure that it operates at peak efficiency.
  • Nortel Networks (Btc)
    Junior Account Manager
    Nortel Networks (Btc) Jun 2008 - May 2010
    Riyadh
    • Assisting senior account managers in identifying and pursuing new business opportunities.• Building and maintaining relationships with clients or customers by communicating regularly and providing excellent customer service.• Helping to develop and implement marketing campaigns and promotions to attract new clients or customers.• Assisting in the preparation of sales proposals, contracts, and presentations.• Conducting research on industry trends, competitor activity, and market conditions to inform strategic planning.• Collaborating with other departments within the organization, such as product development or customer service, to ensure that client needs are being met.• Maintaining accurate records of client interactions, sales activities, and revenue forecasts.

Ali Khansa Skills

Solution Architecture Wcdma Integration Troubleshooting Node B Management Telecommunications Mobile Devices Product Management Project Planning Project Management Cpp Platform Atm Networks Ip Negotiation Consultation Project Coordination Leadership 2g Voip 3g Pre Sales Networking Gsm Wireless Networking Gprs Rnc Microwave Network Design Wireless Fiber Optics Wireless Technologies Internet Protocol Voice Over Ip

Ali Khansa Education Details

Frequently Asked Questions about Ali Khansa

What company does Ali Khansa work for?

Ali Khansa works for Market Solutions

What is Ali Khansa's role at the current company?

Ali Khansa's current role is Customer Operations Manager.

What is Ali Khansa's email address?

Ali Khansa's email address is al****@****ail.com

What schools did Ali Khansa attend?

Ali Khansa attended American University Of Science And Technology.

What are some of Ali Khansa's interests?

Ali Khansa has interest in Diving And Sky Diving, Walking.

What skills is Ali Khansa known for?

Ali Khansa has skills like Solution Architecture, Wcdma, Integration, Troubleshooting, Node B, Management, Telecommunications, Mobile Devices, Product Management, Project Planning, Project Management, Cpp Platform.

Not the Ali Khansa you were looking for?

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    Computer Science Student At Lebanese University-Faculty Of Science
    Beirut
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    Baabda District
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    Student In Tourism And Hospitality Management At Universitè La Sagesse - Uls
    Beirut Governorate, Lebanon
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    Beirut Governorate, Lebanon
    1
    hotmail.com

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