Ali Kizilbash Email & Phone Number

• Responsible for Operations’ Management, Service Excellence Management, CRM, Training & Development, Quality & Compliance & Team Management.• Identified, formulated and implemented all business processes to achieve BD targets.• Devised supervisor training/development program, along with all DirectNet training material for sales associates (including attendance sheet, learning material, handouts, script, multi-media modules, lead generation count sheet etc).• Coordinated with clients & forged relations; interfacing with them to understand their requirements & provided customized services.

• Promoted twice within the company up to my last position as District Manager Ft. Worth.• Direct responsibility over a retail store group that encompassed 12-13 stores in multiple markets as well as remote offices in the greater Dallas area.• Maintained daily contact with all stores to inspect and manage activity and production levels, evaluate performance levels, and provide leadership, training and coaching.• Consistently maintained lowest employee churn rate in region by creating an atmosphere of success and team unity.• Consistently recognized as top Sales Office in terms of sold revenue, billed revenue and number of Sales Associates promoted to Store Managers.• Grew average volume per store by 33% while leading the Ft.Worth market.• Recognized nationally for achieving #1 Handset Sales Growth.• Earned numerous company awards and incentive trips. Won company’s National Performance Incentive Trip Taste of Texas three times as a District Manager. Earned entry into the company’s Leaders Club based on sales and profit performance of my district.• P&L responsibility for a district of 12-13 stores. Annual district volume of $8 million.• Worked closely with our Real Estate Department to uncover new store opportunities. Familiar with all aspects of new store opening procedures and deadlines. Analyzing market demographics to insure a successful operation.

• Retained highest or second highest sales figures among 13 stores in the district for 8 consecutive months• Recruited and trained new and existing employees to ensure detailed product and service knowledge for the purpose of providing valuable telecommunication services to customers• Maintained smooth operations by promptly providing excellent customer service, resolving customer technical and billing issues, performing timely orders and ensuring functionality of resources• Strived for profit maximization by monitoring profits and loss, creating effective schedules, marketing and promoting products, setting daily goals, tracking sales and closely monitoring and securing sellable items

• Training of new employees, bi-weekly company meetings to set and verify sales targets• Coordinate marketing efforts with Corporate T-mobile• Establish rapport while promoting cellular services to accommodate customer needs• Processed customer information through one of three credit bureau agencies to verify qualifications• Ensure functionality of cellular phones through equipment programming and activation• Monitor supply levels to ensure availability for greater efficiency and effectiveness of inventory• Provide excellent front and back-end customer service with intentions of maintaining and increasing customer base through word of mouth