Ali L Email & Phone Number

Pleasanton, California, US

• Managed internal critical projects from start to finish to launch products into market.
• Worked closely with team members (developers, architects, product owners) and ensured tasks are tracked in Project Management tools like Jira and ServiceNow
• Ensured the project status is communicated across all leadership team.
• Processed and over sighted Agile Development cycle for backend Java based applications
• Worked with vendors and over sighted Machine learning Algorithms written in Java for PLM implementation
• Improved team efficiency by pro-actively focusing on resolving the blockers for developers

Pleasanton, California, US

• Received, proofread, and logged purchase orders from customers
• Reviewed monthly discrepancy report/correct errors
• Gathered data and prepared flow charts and work instructions for various purchasing related projects
• Managed Procurement procedures, which included PLM management
• Maintained various documentations and updated entries in the databases
• Managed full Product Lifecycles of the Software identifying problems in Master Data Management

San Jose, CA, US

• Resolved tickets submitted by users, Priority 1 issues, troubleshoot the error documenting, resolving the errors
• Conducted overall strategies for Waterfall methodology
• Integrated data from various sources into Hadoop and Move data from Hadoop to other databases utilizing PLM methodologies
• Used Cloudera manager to pull metrics on various cluster features like Java Virtual Manager
• Managed and reviewed PLM documentation for senior Management
• Created user accounts and gave users access to Master Data Repository

Singapore, Singapore, SG

• Effectively communicated project expectations to team members and stakeholders
• Developed and delivered proposals, requirements documentation, and presentations
• Developed test plans and executed Software Licensing related tasks
• Conducted demonstrations of the Esoteric Editor, a 3D Game creation platform
• Monitored and responded to various customer requests in a timely manner in Data Management
• Assisted in influencing decisions for various Software methodologies, Agile development in this case

Houston, Texas, US

• Facilitated weekly team meetings and distributed meeting minutes
• Validated satisfaction of requirements in system design
• Organized Waterfall deployment of the project
• Generated performance recommendations for improving the performance of applications
• Enhanced various Procurement processes, and implemented P2P optimization for Java based platform
• Performed various Data Science techniques to extrapolate data for analysis

• Constantly exceeded customer expectations by providing excellent service delivery
• Resolved service requests in a timely manner by prioritizing each service request and escalating issues when appropriate in Siebel 7.5 CRM application
• Performed research on advanced customer problems and attended presentations about products likeSOA,.Net and Web Services to stay current in product knowledge
• Helped team achieve goals and objectives by handling their service requests and shared information with colleagues by sending e-mails and by creating solutions
• Used and contributed to the knowledge base system for researching and resolving customer issues(Some issues required remote access via WebEx, GoToMeeting)
• Identified service requests that were good candidates for inclusion in knowledge base

Master Of Science (Ms), Computer/Information Technology Administration And Management

B.S, Computer Science