Ali Lagesse Email & Phone Number

Middletown, Rhode Island, United States

As a Commercial Lending Professional, I work closely with the business community to provide guidance and assistance in achieving their various financial goals. I posses extensive knowledge in various areas of banking where I can act as a liaison between my customers, the community and the bank. I support loan officers within BN to exceed our customer's expectations.

United States

Business Banking

Working with appraisal & environmental reports for residential, business and commercial lending deals.

Worked with PPP loans for existing & new clients. Management of Salesforce cases including assignments to ensure timely processing. Directly underwriting of loans of $50,000 & under. Assisted colleagues with various inquiries in application process. Managed mailbox to field colleague inquiries.

Southern & Western New England

-Provided direct leadership and support of a comprehensive Small Business Specialist program across the Southern New England region by providing coaching, training, and developing of colleagues to fulfill their highest potential by delivering effective banking solutions to all of our customers and prospects with a special focus on small business, in order to grow households/business portfolio and deepen existing relationships which contributes to the company's bottom line through sales, compliance & integrity, low attrition & customer excellence.-Strengthened customer relationships while proactively identified new customers, implemented lead generation strategies, sales processes, customer experience and relationship management practices.-Identified training gaps across region and coordinated appropriate performance development and training while working directly with senior leadership: District Executives, Regional President and Business Banking leadership to ensure attainment of regional sales and operational goals.-Created, developed & facilitated training & development content such as skill-builders, proficiency webinars and learning materials for entire retail segment specifically in the Relationship Development Process & Small Business in order to build knowledge & deliver tailored solutions to customers & prospects. -Led credit pipeline management process for retail branch network which increased employee knowledge of compliance & quality control and positively impacted customer experience.

Rhode Island, Cape Cod, And Southeastern, Ma

Instrumental to the design and implementation of the bank’s new Small Business Specialist program by development of program directives and objectives to help promote business acumen of retail colleagues specifically team of 50 SBS bankers. Program significantly increased revenues with specialists consistently exceeding quarterly targets which contributed to the overall company's bottom line.

Rhode Island, Cape Cod, And Southeastern, Ma

•Coached & supported senior leadership, branch management, and team members on understanding & expanding on revenue growth which included ability to identify trends, influences, best practices, sales drivers and constraints within assigned regions.•Implemented changes across the market to enhance processes and systems to improve sales, service and customer experience results.•Cultivated and maintained collaborative relationships within the New England market and supporting business lines to ensure sales success with operational soundness.

Dartmouth, Ma

•Led a top performing team that ranked #1 in the state of MA with Customer Satisfaction for 5 years consecutively. •Increased profitability and performance through sales and retention, customer satisfaction, expense management & compliance integrity. •Consistently achieved sales, operational, and customer satisfaction goals while maintaining low turnover with a focus on relationship management, and business partnerships.•Second in command in representing the region (14 branches) on a senior management level as well as provided team support which included training and coaching new branch managers, assisting with goal assignments, and procuring/analyzing reports. •Handled escalated customer interactions including complex inquiries/concerns and customer dissatisfaction to deliver positive & satisfactory resolutions which contributed to higher customer satisfaction & lower attrition.

Associate Of Science, Business Administration And Management, General, 3.9

Activities and Societies: High Honors Graduate

Certificate Of Studies, Commercial Credit Fundamentals

Commercial Lending

Medical

Activities and Societies: Highest Honors Graduate. Member of the Honor Society all 4 years. All American Award Winner