As Administration Manager, I oversee key aspects of operational and administrative management, ensuring smooth, efficient processes across departments. My main responsibilities include: Security & Contingency Planning: Developing Security Situational Reports, contingency plans, and evacuation strategies. Task & Project Management: Setting deadlines, assigning responsibilities, and monitoring progress for company-wide initiatives. Policy Development: Leading the creation and implementation of company policies and procedures, ensuring compliance with industry standards. Team Leadership: Supervising administrative staff, conducting hiring, training, and performance evaluations. Crisis & Risk Management: Preparing crisis management plans and risk mitigation strategies for seamless handling of emergencies. Customer Relations: Managing inquiries and fostering strong relationships with clients and stakeholders. Tender Management: Responsible for preparing tender documents and ensuring efficient task distribution across departments. Documentation & Reporting: Leading documentation management, including the preparation of official correspondence, and overseeing company records.

In my role as Operations Department Supervisor, I was responsible for overseeing the daily operations of the department and ensuring that tasks were completed on time. I coordinated: Security Operations: Prepared Security Situational Reports, contingency, and evacuation plans. Team Supervision: Led a team to manage daily operations, from task assignment to progress reporting. Training Programs: Developed and supervised security training programs for employees. Quality Assurance: Monitored the quality of operations and projects, ensuring compliance with standards. Project Coordinator: Managed a key diplomatic contract from 2021 to 2023.

Supported protection teams and static guards for a client (Eni NA) with responsibilities such as: Operational Support: Assisted the Security Operations Officer (SOO) in managing security operations, monitoring teams, and route planning. Crisis Management: Provided real-time updates and support during high-stakes missions. Communication Coordination: Managed daily radio and CCTV logs, ensured smooth communication between teams, and logged critical incidents.

Focused on payroll and benefits administration, I was responsible for:Payroll Management: Processed payroll and maintained accurate records.Benefits Administration: Managed employee benefit enrollments, terminations, and vendor invoices.Contract Evaluation: Supported periodic evaluations and contract reviews.

Managed office operations and improved administrative efficiency by: Process Optimization: Streamlined office procedures and implemented cost-saving initiatives. Reporting & Problem-Solving: Coordinated report preparation and provided data-driven solutions.

In a customer-facing role, I handled:Customer Service: Addressed inquiries, complaints, and requests, ensuring customer satisfaction.Sales & Administration: Assisted with general administrative duties and facilitated sales processes.

Provided technical support for surveillance camera systems by:Installation & Maintenance: Installed, repaired, and maintained security systems.Customer Training: Guided customers on the operation of security systems and troubleshooting techniques.