Ali Lihic Email & Phone Number

Makarska, Split-Dalmatia, Croatia

• Assisted resellers to navigate through AppXite platform to find the usage reports, invoices and configure reserved instances.• Investigated customer issue by collecting the relevant facts and coordinating the problem resolution with relevant team between Lenovo and AppXite.• Consulted and collaborated with Lenovo and AppXite team to resolve problems which may include management and engineering team to resolve service issues.• Represented as a customer/reseller advocate to ensure users success in the platform and good CX. • Empowered customers/resellers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.• Advised customers on how to gain additional value from their Microsoft products and services.• Documented technical work and research to help enable team members, improve the platform, and improve the support experience.• Provided regular Incidents review meeting with each Lenovo region stakeholders to address problem management and improvement plans. • Maintained a proactive approach to customer happiness, identifying customer satisfaction concerns and managingcustomer expectations.• Assisted and guided resellers or customers to use Azure calculator to estimate costs.

Croatia

Responsible for maintaining and configuring windows computers/Servers, Active Directory, Office 365, Firewalls and other network devices, backup and antivirus solutions etc.Responsible for Windows Active Directory configuring, Exchange 2010/2013/O365 , Disaster Recovery using EMC Networker in conjunction with EMC Data Domain, configuring Virtualization using VMWare technology, M365 Administration, Azure administrationResponsible for installing, configuring and maintaining all Windows Server including Windows server 2003/2008/2012 DNS server, security, create users and grant them access to shares, grant access to users on the network, backup all company data

Croatia

Makarska, Croatia

Deployed Windows Server operating systems as PDCs, Print, DHCP, RAS, VPN and DNS servers.Deployed Microsoft Windows and Linux clients in domain and peer networks.Deployed printers and 3-in-1 devices in network and standalone environments.Deployed SQLServer, import databases and assign user and group permissions.Resolved hardware, software and network issues.Provided solutions that save clients time and money increasing their bottom line.Provided remote, phone and physical location support.Software installation, configuration, and managementTroubleshooting and supportUpdating software packages24 hour IT support as part of on Call rotation

Clonakilty, Ireland

- Supporting XenServer Pool Guests across 3 sites ( approx - 300 servers in production )- Ensuring systems are up to date, running efficiently and with minimum to no downtime- Compliance with Change Managment procedures- TIER 2 & TIER 3 Support to all computer and server related problems - Encryption, Application firewall, printers, faxes, VOIP telephony, VPN )- Extensive experience with Microsoft Active Directory- Citrix XenServer administration - provisioning of VM's, optimization, configuration, maintaining server health of company infrastructure- PDQ Deployment server administration - Automating and deploying software packages - Security and testing for applications ( 300 servers, 1500 Workstations ) ////////////////////Building and pushing out software packages- Responsible for maintenance and optimization of 15 SQL servers - creating custom script scheduled tasks, SQL server DEV administration support - 100% Uptime - CITRIX XENCENTER deployment and configuration of Servers //storage//Networking - Allocation//group policy//Domain Administration//- Windows Deployment server // configuration and imaging of new desktop machinesBuilding and deploying VM's / virtual servers ( MS 2008 R2 )for various clients with Specific software requirements- 2008r2 Terminal Services Custom Configuration, supporting various client used CRM'S - performance optimization and monitoring - making sure servers are healthy, scheduling tasks to maintain maximum level of peformance and minimum downtime- Sophos AV, Sophos SGN, application firewall and hardware encryption managment- XENCENTER 6.2 - 6.5- Working directly with project managers on various projects and specific requirements- WINDOWS UPGRADE PROJECT // WIN 7 & 2008 R2- Windows XP- Windows 7, 2008 r2 installation, configuration, imaging, data transfer, security, software compatibility,firewall , new user training & support

Banja Luka, Bosnia And Herzegovina

Online

Diagnosis of desktop, application, networking and infrastructure issuesExperience of supporting a wide and varied client base Troubleshooting PC’s, laptops , printers, tablets, smartphones and networks MS XP, VISTA, 7, 8.1, Mac, Linux Mint & UbuntuActing as the first point of contact for all IT & technical queriesProvided technical support and a how-to guide for over 300 end users and their issues

Makarska

Supported over 4000 users in a Windows XP/VISTA/7/8/8.1 environment Provided 1st and 2nd level support for all PC and printer related problems. Troubleshooted network connectivity issues using appropriate software tools, DHCP, DNS, TCPIP Performed PC builds in the MS environment on Dell/HP/ASUS Laptops and Desktops. Deployment of client Virtual Machines Virtual Desktop management and support using VMware vSphere Client Virtual Desktop Infrastructure (VDI) Installation, configuration, and troubleshooting of applications Password reset via Active Directory Remote installation of applications via Remote DesktopWindows XP to Windows 7 deployment /Upgrade using data transfer via USMT and Easy Transfer. Inventory and auditing of software and hardware as part of the Windows 7 Upgrade project

Associate'S Degree, Business/Managerial Economics

Business Administration And Management, General