Ali Azzam Email & Phone Number

Austin, Texas, United States

-Obtained certifications in Full-Stack Observability Practitioner as well as New Relic Full-Stack Programmability Certification-Developed and maintained a PowerShell script that executes weekly API calls with the use of GraphQL, efficiently modifying over 650+ users' access levels on the New Relic Full-Stack Observability Platform.-Achieved substantial time and resource savings, optimizing company operations.Leadership in Alerting Platform Transition:-Led a pivotal role in transitioning 800+ users from OpsGenie to PagerDuty alerting platforms.-Coordinated cross-functional teams to collect vital user data and ensured a smooth decommissioning process.-Enhanced incident response capabilities while minimizing disruption.Empowering PagerDuty Commissioning and Data Accuracy:-Innovatively developed PowerShell scripts to streamline PagerDuty commissioning, including naming conventions for critical elements like escalation policies, teams, services, and schedules.-Implemented continuous user verification processes, guaranteeing precise employee data in PagerDuty.-Significantly improved operational efficiency and data integrity.

San Antonio, Usa

As a mentor, I meet and aid others on campus that are on the STEM field in order to help them establish their own science identity and able to grow in the field they aspire to be in. Meeting go on developing academic and personal success, establishing a campus connection, and their overall well-being. I will also work part of a COS team to host and plan events around campus surrounding COS related topics

San Antonio, Texas, United States

-Utilize VMware, Vsphere, App Volume, Powershell script, Active Directory, and project management tools to manage project tasks to update and fix the current software infrastructure for all departments and colleges of UTSA-Work on ticketing for incidences and requests ofor students' and professors software applications to their VDI-Worked on 150+ test cases for testing on all Software Applications accessible by several UTSA colleges, staff, and students VDI's-Worked on Powershell Scripting Project for App Volume Automation task-Served Cybersecurity Panelist at the annual Texas Association of State Systems for Computing and Communications(TASSCC)

San Antonio, Texas, United States

After two months of work, I was promoted to be a team leader where I was able to learn how to manage the culinary locations where I had to work at. As a team leader, I grew to gain skills to work with others, time management skills to know when to send people on breaks, to make sure the lines go through at a well pace, the right times to prep the food, etc., and do paperwork such as inventory, taking temperatures throughout the day, etc.

San Antonio, Texas, United States

-Mentee to Cybersecurity Specialist where I was able to shadow his Offensive and Defensive work-Gained valuable skills and became proficient in utilizing the Linux Operating System and its commands as well-Worked and developed Cybersecurity Toolbox Project-Gave a 1 hour Final CS Presentation at the End of the Year from this experience

Bachelor Of Science - Bs, Computer Science, 4.0

Activities and Societies: ACM(Association of Computing Machinery), Terry Scholar Student Organization, Mental Health Team, VOICES.

Dual-Credit Program

-Maintained a 4.0 GPA through all Courses taken in this Dual Credit Program -Obtained 40+ College Credit hours through Dual Credit Program.

High School Diploma, 102.5

Activities and Societies: Student Governing Body - Class of 2021 Treasurer, Computer Science UIL, Science National Honor Society, Science.