Ali Mahmood Ali Email and Phone Number

Implementing company policyDeveloping strategic plansControlling financeBuilding and maintaining an effective management & sales team

-Be the senior servicing point of contact, connecting the network for commercial clients.-Assist in setting service standards, in discussion with the business, operations and other support units.-Identify service delivery problems faced by customers and ensure speedy resolution through measures taken to correct process weaknesses.-Provide accurate transaction, services within efficient guidelinesComplaint and Attrition Management.-Ensure robust cause analysis process and suggest procedural changes in the end-to-end process chain for commercial banking products.-Assist in setting a mechanism to track performance , against SLAs with various units.Complaint and attrition management.-Preparing service dashboard all providing to all other stakeholders.-Drive transaction migration to alternate channels of banking.-Continually indentify opportunities to improve client efficiency and performance , service, product solutions, utilization and optimizing channel usage, up-selling and cross-selling, etc.

Key Responsibilities:- To identify and to translate customer needs in Cash Management , Trade and Security Services solutions and to provide solutions to fit their needs.- To ensure all Telex Transfers & Local transfers are successfully processed thru any of eBanking channels- To provide an ongoing and innovative support to RMs in Cash Management, Trade and Security Services related products.- Work with RMs in SME & Whole sale bank to maintain and to grow the Customer base- Manage Clients expectation of the Cash Management, Trade and Security Services Solutions and ensure proper Implementation. - Implementing customer mandates- Acting as a single point of contact, providing second line support to existing customers and driving the commercialization and utilization of the electronic channel.- To translate the market needs and competition behaviors into enhanced products or new products through Local Product Management- Identify target customers / customer segment with Sales team. Monitor / track the utilization against each customer.- Monitor, track and take necessary action to keep the dormancy within the tolerance limit.- Maintain regular customer contact to discuss operational aspects (process flows, etc) and product variants. - Provide training to Sales & Operations on products (processes, variants, documentary requirements, risks and controls etc.- Keep up to date on competitor offerings / strategies

Key Responsibilities:- Market and manage the relationships of new SB customers on a consultative approach by understanding the customer’s business with the aim of enhancing revenues, identifying opportunities and providing value added solutions. - Soliciting new customers to the Bank - To market and sell a full range of financial services and products which including cash management, investment, trade, treasury, investment, insurance, loan,Straight2Bank and etc to cater for small business segment. - To achieve individual assets / liabilities and revenue targets through acquiring new accounts, growing and maintaining assigned portfolio of small business customers. - Maintain and build a portfolio of clients with a balance on risk and business. - To provide quality and professional advice to small business owners on their various financial needs.

Key Responsibilities:- Credit Cards and Personal Loans Unsecured Lending products processing- Assisting business in new product launch- Handling customer communication and deliverables such as Confirmation letters, Dispatch of Credit cards plastics and PINS- Train; encourage team members to actively participate in training the new staff members joining the department- Owning end to end reconciliation process of eRams/C400- Maintenance of return cards and its destruction- Capture of Customer signature for Credit card customers in the signature capture systems- Managing Credit Card disputes- Processing new Internet banking applications- Maintenance of tracker for new application processing and liaison with GSSC and country units for resolution of any discrepant cases- Dispatch Master & Visa Credit Cards- Processing Standing Orders