Ali Mckinnon Email & Phone Number

Montreal, Qc, Ca

Montreal, Qc, Ca

Montreal, Canada

Provides strategic and tactical leadership and guidance in Professional Services deliveries. Provides team vision and direct oversight of problem solving, quality of requirements and design, as well as ongoing management to ensure the delivery will support and maintain customers business objectives. Point of escalation for customer and Professional Services team. Participates actively in executive steering committee meetings to manage escalated issues and recommend move forward strategies. This… Show more Provides strategic and tactical leadership and guidance in Professional Services deliveries. Provides team vision and direct oversight of problem solving, quality of requirements and design, as well as ongoing management to ensure the delivery will support and maintain customers business objectives. Point of escalation for customer and Professional Services team. Participates actively in executive steering committee meetings to manage escalated issues and recommend move forward strategies. This has improved quality and ensured that company led initiatives are met. Works with cross functional teams on behalf of Professional Services to ensure project commitments are met and teams are working together. Ensures Professional Services team is operating at a high performance level, project deliveries are progressing as planned and internal productive and billable targets are met. Reinforce implementation processes, methodologies and work with team to ensure material is updated with new approaches and improvements. Coaches and mentors team members through regular touch points, completes mid year and annual performance reviews and responsible for fostering a collaborative work environment to drive teams success and happiness. Works closely with Enterprise Project Management Office and Sales to scope and estimate new and existing customers RFIs, RFQs, RFPs.Insurity is a leading property and casualty insurance software and data analytics provider, working with some of the world’s largest insurers, brokers, and MGAs, including 15 of the top 25 P&C carriers in the US. Show less

Montreal, Canada

Active member of leadership team. Responsible for coaching and mentoring Professional Services team, including performance reviews, recruitment and hiring process. Managed and delivered large-scale projects for strategic accounts, including all responsibilities as Business Analyst Manager and subject matter expert of insurance industry. Provided direct supervision of Professional Services team, ensured quality of delivery and solution followed company core values and delivery methodologies… Show more Active member of leadership team. Responsible for coaching and mentoring Professional Services team, including performance reviews, recruitment and hiring process. Managed and delivered large-scale projects for strategic accounts, including all responsibilities as Business Analyst Manager and subject matter expert of insurance industry. Provided direct supervision of Professional Services team, ensured quality of delivery and solution followed company core values and delivery methodologies. Continuously maintained and upgraded processes, tools and methodologies to ensure more efficiency. Show less

Montreal, Canada

Responsible for coaching and mentoring direct reports, as well as junior managers, including performance reviews, recruitment and hiring process. Managed and delivered large-scale projects for strategic accounts, including all responsibilities as Lead Business Analyst and subject matter expert of insurance industry. Provided direct supervisor of solution team, ensured quality of delivery and solution followed company core values and delivery methodologies.

Montreal, Canada

Performed requirement gathering sessions with project stakeholders, documented detailed functional and non-functional requirements, process diagrams and application mock ups, including detailed analysis of all customer requests. Worked collaboratively with all departments to develop cross-functional solutions. Managed day-to-day project activities, including project scope, issues and risks, task documentation, estimates, product enhancements, and quality. Performed unit testing, end-to-end… Show more Performed requirement gathering sessions with project stakeholders, documented detailed functional and non-functional requirements, process diagrams and application mock ups, including detailed analysis of all customer requests. Worked collaboratively with all departments to develop cross-functional solutions. Managed day-to-day project activities, including project scope, issues and risks, task documentation, estimates, product enhancements, and quality. Performed unit testing, end-to-end workflow regression, and acted as project liaison between solution QA team and customer to ensure test cases meet all requirements. Show less

Montreal, Canada

Responsible for managing and maintaining relationships with multiple Customers, point of contact for inquiries and complaints. Completed demos of software applications to spotlight ongoing enhancements. Created training videos and user guides. Worked closely with development teams to complete customer maintenance requests. Completed administrative support tasks, such as monthly customer invoicing and reports.

Comprehensive Business Analysis

Bachelor Of Fine Arts (Bfa), Film/Cinema/Video Studies

Liberal Arts And Sciences, General Studies And Humanities