Ali Mohammed Email & Phone Number

Saudi Arabia

• Diagnose and troubleshoot Windows infrastructures services and provide root cause analysis for raised outage incidents.
• Configure, deploy, and support corporate Windows infrastructures and virtual servers.
• Integrate Active Directory with third party applications.
• Maintain the raised tickets to be solved on time to meet the agreed SLA.
• Identify hardware, software and bandwidth requirements for running systems. Test & make sure they meet minimum requirements.
• Perform regular patching for different server components and remediate security findings.

Saudi Arabia

• Tickets resolver on SAP Solution Manager (SolMan).
• Get quotations from vendors and squeeze them to get best offers with best SLAs.
• Have a good knowledge in Fortinet 30e,60e and 100e devices configuration.
• Good knowledge in third party IP telephone configuration
• VOIP system administration
• Time and attendance software administration.

Egypt

My Duty was to troubleshoot hardware, software, and network operating system, Be familiar with all hardware and software, Be familiar with network operating system, Provide orientation to new users of existing technology, Train staff about potential uses of existing technology, Train staff about new and potential use, Provide individual training and.

My role was to lead, motivate and manage, the work involves teaching and acting as a careers consultant and training adviser.I also used to prepare my team, ensuring their readiness to fulfill their roles in the armed forces, directing them when circumstances demand action, and using their skills and competence.