Ali Mohammed Email & Phone Number

Hyderabad, Tg, In

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

- Working on different programs and finding MOs and insights on Abusive brands and Sellers- Working on Stakeholder escalation and communicating the findings in effective manner- Training and mentoring new hires- Diving deep and looking for RCs and escalating it to the correct team with possible solutions. - Preparing scorecard for programs and sharing it with the management. - Preparing reports like Productivity, QC, Work Plan report, etc- Point of contact for doubts and… Show more - Working on different programs and finding MOs and insights on Abusive brands and Sellers- Working on Stakeholder escalation and communicating the findings in effective manner- Training and mentoring new hires- Diving deep and looking for RCs and escalating it to the correct team with possible solutions. - Preparing scorecard for programs and sharing it with the management. - Preparing reports like Productivity, QC, Work Plan report, etc- Point of contact for doubts and escalations for the program. Show less

Hyderabad Area, India

- Dealing with complex issues and resolving critical emergencies.- Maintain direct and active relationships with partners, including resolving business, technical and policy issues.- Resolving queries based on real-time scenarios, critical emergencies, and incidents.- Investigate and provide resolutions in the best interest of both parties.- Escalating emergency and critical updates in a timely manner. - Handling critical issues escalated on Social media. - Working on… Show more - Dealing with complex issues and resolving critical emergencies.- Maintain direct and active relationships with partners, including resolving business, technical and policy issues.- Resolving queries based on real-time scenarios, critical emergencies, and incidents.- Investigate and provide resolutions in the best interest of both parties.- Escalating emergency and critical updates in a timely manner. - Handling critical issues escalated on Social media. - Working on projects assigned by Team Lead to improve the process, technical and policy issues. Show less

Hyderabad Area, India

Worked as an Customer Associate (Non Voice) for India and North America region.