Sales and Procurement of ex lease IT Equipment from with in Europe as well as USA, Australia and New Zealand

 Providing technical support on ITIL based Service desk via phone, remotely and email. Responsible to log the problem and the steps taken to resolve the issue. Ensuring the SLAs are met for all Technical support and IT helpdesk tickets Creating and administering Active Directory & Exchange for new and existing users. Administrating Citrix users using Chip PC technology or Wyse terminals. Remotely logging onto client machines to troubleshoot and resolve any issues.… Show more  Providing technical support on ITIL based Service desk via phone, remotely and email. Responsible to log the problem and the steps taken to resolve the issue. Ensuring the SLAs are met for all Technical support and IT helpdesk tickets Creating and administering Active Directory & Exchange for new and existing users. Administrating Citrix users using Chip PC technology or Wyse terminals. Remotely logging onto client machines to troubleshoot and resolve any issues. Installation and troubleshooting of printers on Citrix enabled Thin Client and network machines. Show less

 Visiting customer sites for IT Audit. Making sure that all IT Equipment is logged and tagged. Listing any redundant IT equipment that needs removing off the asset register.

 Create SQL queries to execute reports in user friendly format. Data extraction using SQL and incorporate results in Crystal Reports. Backup and Restore of MS SQL Databases. Responsible for producing reports on a weekly and monthly basis relating to progress of different branches and Agents performance using crystal reports.  Provide 1st and 2nd line support logging internal and external users on the main applications  Creating new users using Active Directory and Ms… Show more  Create SQL queries to execute reports in user friendly format. Data extraction using SQL and incorporate results in Crystal Reports. Backup and Restore of MS SQL Databases. Responsible for producing reports on a weekly and monthly basis relating to progress of different branches and Agents performance using crystal reports.  Provide 1st and 2nd line support logging internal and external users on the main applications  Creating new users using Active Directory and Ms Exchange on Windows server 2003 Manage and update company’s website via HTML and Photoshop. Show less