Customer Success Focus: Ensured high levels of customer satisfaction by streamlining production processes and optimizing inventory management to meet customer demands.Managed end-to-end supply chain, ensuring product availability and optimal performance.Negotiated with suppliers to optimize costs and maintain a robust supply chain.Operational Leadership: Managed day-to-day operations, including procurement and production processes, to align with customer needs and business… Show more Customer Success Focus: Ensured high levels of customer satisfaction by streamlining production processes and optimizing inventory management to meet customer demands.Managed end-to-end supply chain, ensuring product availability and optimal performance.Negotiated with suppliers to optimize costs and maintain a robust supply chain.Operational Leadership: Managed day-to-day operations, including procurement and production processes, to align with customer needs and business objectives.Team Management: Recruited and led a team of operations and production staff, fostering a culture of customer-centricity and operational excellence.Process Optimization: Improved fabric consumption and production efficiency, resulting in faster turnaround times and enhanced customer service.Vendor and Delivery Management: Onboarded a semi-government delivery partner to strengthen logistics and ensure reliable, timely delivery of products.Cross-Functional Collaboration: Worked closely with customer service teams to resolve issues, ensuring a seamless customer experience and addressing any operational challenges. Show less

Providing inventory reports for all business locations to the Finance and Operations Managers.Developing and refining a new process for MR (Material Request) to PO (Purchase Order) in order to maintain optimum stock levels and reduce spending.Reporting to the GM directly as part of a new initiative to optimize inventory and minimise provision.Supporting Purchasing and Logistics Teams whenever required.Collating and creating Purchase Orders to order new materials, goods and… Show more Providing inventory reports for all business locations to the Finance and Operations Managers.Developing and refining a new process for MR (Material Request) to PO (Purchase Order) in order to maintain optimum stock levels and reduce spending.Reporting to the GM directly as part of a new initiative to optimize inventory and minimise provision.Supporting Purchasing and Logistics Teams whenever required.Collating and creating Purchase Orders to order new materials, goods and supplies.Ensuring POs are created and sent out in a timely manner.Monitoring the entire PO process from issuance of PO to receipt of materials and goods.Ensuring invoices are sent to the AP team on time.Expanded supplier network and optimized the flow of goods to maintain a stable supply chain.Provided demand forecasts and inventory reports to support strategic decision-making.Managed day-to-day procurement activities, ensuring timely ordering and delivery.Maintained data integrity in ERP systems, aiding in accurate forecasting and planning. Show less

Managed supply chain activities, including importing textiles and coordinating with Dubai Customs.Conducted market analysis and demand forecasting to inform strategic purchasing decisions.Managed accounts receivables, ensuring timely collections and healthy cash flow.

Reduced accounts receivables significantly by streamlining processes and enhancing client engagement.Provided insights during management meetings, contributing to strategic decision-making.Collaborated with customers to improve invoicing and dispatch processes.Selected Contributions:• Significant AR Reduction: Improved branch AR from AED 3.8 million to AED 1 million within three months.• Loss Prevention: Prevented a write-off of AED 2.1 million, safeguarding the… Show more Reduced accounts receivables significantly by streamlining processes and enhancing client engagement.Provided insights during management meetings, contributing to strategic decision-making.Collaborated with customers to improve invoicing and dispatch processes.Selected Contributions:• Significant AR Reduction: Improved branch AR from AED 3.8 million to AED 1 million within three months.• Loss Prevention: Prevented a write-off of AED 2.1 million, safeguarding the branch’s financial health.• Process Streamlining: Streamlined the invoicing and collections process for a key global account, significantly improving AR performance.• Training Initiative: Trained all operations departments on managing a key global account, enhancing overall efficiency. Show less

Managed over 80 accounts, ensuring compliance with customs regulations and client satisfaction.Coordinated with cross-functional teams to ensure timely and accurate delivery of services.Developed and implemented Standard Operating Procedures (SOPs) for international trade compliance.Selected Contributions:• Freight Operations: Improved client satisfaction by ensuring efficient freight operations and timely delivery.• SOP Implementation: Developed and enforced SOPs… Show more Managed over 80 accounts, ensuring compliance with customs regulations and client satisfaction.Coordinated with cross-functional teams to ensure timely and accurate delivery of services.Developed and implemented Standard Operating Procedures (SOPs) for international trade compliance.Selected Contributions:• Freight Operations: Improved client satisfaction by ensuring efficient freight operations and timely delivery.• SOP Implementation: Developed and enforced SOPs, enhancing service consistency and client experience.• Client Training: Educated clients on processes and requirements, improving overall service delivery and client understanding. Show less

Created authentic questionnaires to analyse customer requirements during surveys with marketing team. Investigated staff performance and behaviour during busy working hours and took corrective actions as needed, while serving as mystery shopper.Selected Contribution:• Increased business sales by offering excellent customer services during survey of different areas for HSBC and numerous other banks.