Provide a complete and accurate written cost estimate for labor and parts to each customer. Establish an accurate “promised time” with customers by conferring with the team leader to ensure proper time management. Comfortable with learning and explaining new technologies to customers when new innovation are implemented. Inspect the vehicle and recommend additional services as needed

processed insurance claims and resolved charge back discrepancies. Worked with warranty reps to expedite the claims process. Entered customers information into the dealerships database. Ensured that all work was performed in accordance with warranty guidelines

Diagnoses and identifies the malfunctions & the technical errors in the car and test it if necessary before proceeding with maintenanceEnsures requesting the appropriate spare parts according to the faults and required maintenanceEnsures that the technician receives the appropriate spare parts and installing them in the carDistributes the jobs on the technical team according to the qualifications, responsibilities and technical skills inside the groupFollows up with the technicians the workflow which achieves balance and fairness within the group