Ali Mostafa Email & Phone Number

Cairo, Egypt

Cairo, Egypt

Abbasia

Development, Field Operations And Service Marketing Department

The Development, Field Operations and Service Marketing Department is responsible for developing Toyota Egypt’s After Sales Network of Branches and Dealers to meet standards set by Toyota Motor Corporation in Japan.Responsibilities: • Building up a strong and professional after sales dealer network by:- Conducting market research at different cities to identify expansion probabilities.- Planning new branches / dealers facilities as per Toyota standards.- Conducting regular visits to branches and dealers to evaluate Service & Spare Parts operations and develop action plans to enhance operations.- Analyzing all branches & dealers monthly KPIs as well as their CSI, FIR & Safety rates & help maximize performance.- Prepare KPIs report to be submitted to TMC.- Prepare and order annual Equipment CAPEX for Branches.- Receive and study dealer's requests for authorization for spare parts outlets & service, and conduct visits to evaluate proposed facilities and report to top management.- Organize Toyota Egypt's National Skills Contest annually.(NSC is a contest organized by Toyota Egypt and sponsored by Toyota Motor Corporation to reward the most skilled Service Advisors, Technicians and Parts Salesmen.)Achievements:• Conducted 3 market researches at Damietta, Asyut and Sohag (4 Days each), and came back with complete presentation with Toyota (UIO, Sales Figures & Spare Parts Consumption) as well as Competitors’ activity, and available facilities for rent or sale as a proposal for network expansion. • Helped my senior with planning the facilities of 3 new Service Centers (Ismailia, Khayal & Abou Hetta) using AutoCAD Architecture and helped in developing their action plan until the soft opening.• Helped in certifying 1 Branch (Ismailia) and 1 Dealer (El Rizk at Alexandria) with Toyota standard program – TSM Kodawari in 2014.• Helped in organizing the National Skills Contest (2013 & 2014) and acted a role as a customer in the Spare Parts competition.

Development, Field Operations And Service Marketing Department

The Development, Field Operations and Service Marketing Department is responsible for developing Toyota Egypt’s After Sales Network of Branches and Dealers to meet standards set by Toyota Motor Corporation in Japan.Responsibilities: • Building up a strong and professional after sales dealer network by:- Conducting market research at different cities to identify expansion probabilities.- Planning new branches / dealers facilities as per Toyota standards.- Conducting regular visits to branches and dealers to evaluate Service & Spare Parts operations and develop action plans to enhance operations.- Analyzing all branches & dealers monthly KPIs as well as their CSI, FIR & Safety rates & help maximize performance.- Prepare KPIs report to be submitted to TMC.- Prepare and order annual Equipment CAPEX for Branches.- Receive and study dealer's requests for authorization for spare parts outlets & service, and conduct visits to evaluate proposed facilities and report to top management.- Organize Toyota Egypt's National Skills Contest annually.(NSC is a contest organized by Toyota Egypt and sponsored by Toyota Motor Corporation to reward the most skilled Service Advisors, Technicians and Parts Salesmen.)Achievements:• Conducted 3 market researches at Damietta, Asyut and Sohag (4 Days each), and came back with complete presentation with Toyota (UIO, Sales Figures & Spare Parts Consumption) as well as Competitors’ activity, and available facilities for rent or sale as a proposal for network expansion. • Helped my senior with planning the facilities of 3 new Service Centers (Ismailia, Khayal & Abou Hetta) using AutoCAD Architecture and helped in developing their action plan until the soft opening.• Helped in certifying 1 Branch (Ismailia) and 1 Dealer (El Rizk at Alexandria) with Toyota standard program – TSM Kodawari in 2014.• Helped in organizing the National Skills Contest (2013 & 2014) and acted a role as a customer in the Spare Parts competition.

Bachelor Of Engineering (B.E.), Mechatronics, Robotics, And Automation Engineering, Good

Activities and Societies: Yom Wafaa Al Shohadaa, a planned event by faculty of Engineering's students for honoring the families.

American Diploma, Grade:101%

Primary & Preparatory