Ensuring swift funds remittance/transfer.Processing outward clearing cheques and tax payments.Ensuring all clients instructions are processed within an excellent turnaround time.Developing a loyal clientele through excellent services and follow ups after offering products and services.Processing cheque book requisition and handling cheque book stock and reconciliation.Processing debit card and travellers’ cards requisition and maintaining debit cards, travellers’ cards and… Show more Ensuring swift funds remittance/transfer.Processing outward clearing cheques and tax payments.Ensuring all clients instructions are processed within an excellent turnaround time.Developing a loyal clientele through excellent services and follow ups after offering products and services.Processing cheque book requisition and handling cheque book stock and reconciliation.Processing debit card and travellers’ cards requisition and maintaining debit cards, travellers’ cards and credit cards requisition.Processing bid bonds and bank guarantees in the Flex cube System.Processing opinion letters in the flex cube system.Client relationship management.Processing USD and KES bankers’ cheques in the Flex cube system.Dealing with customers inquiries and resolving their complaints.Accept retail and/or commercial deposits, loan payments, process check and cash withdrawals.Maintaining and expanding positive relations with all customers, potential customers and co-workers.Promoting the bank’s products and services.Maintaining the highest level of confidentiality with all information obtained.Comply with all department and company policies, procedures and regulations.Doing daily reconciliations of the branch i.e vault and ATM.AppointmentsAppointed as the branch Customer Relationship Management (CRM) champion since November 2015 to date.Posting clients issues on the CRM platform.Appointed as the branch Forex Deal Champion since December 2015 to date. Posting forex deals in the Forex blotter.Appointed as the branch Working Stock Champion since December 2015 to date. Reconciling and ordering of stationery items needed in the branch.Appointed as the branch Knowledge Improvement Program Session(KIP) champion since October 2016 to date.Presenting the programs to the team on a weekly basisAppointed as the Risk Compliance Self Assessment(RCSA) champion since October 2016 to date. Analyzing risks and compliance in the branch through monthly and quarterly assessment. Show less

Ensuring swift funds remittance/transfer.Processing outward clearing cheques and tax payments.Ensuring all clients instructions are processed within an excellent turnaround time.Developing a loyal clientele through excellent services and follow ups after offering products and services.Processing cheque book requisition and handling cheque book stock and reconciliation.Processing debit card and travellers’ cards requisition and maintaining debit cards, travellers’ cards and… Show more Ensuring swift funds remittance/transfer.Processing outward clearing cheques and tax payments.Ensuring all clients instructions are processed within an excellent turnaround time.Developing a loyal clientele through excellent services and follow ups after offering products and services.Processing cheque book requisition and handling cheque book stock and reconciliation.Processing debit card and travellers’ cards requisition and maintaining debit cards, travellers’ cards and credit cards requisition.Processing bid bonds and bank guarantees in the Flex cube System.Processing opinion letters in the flex cube system.Client relationship management.Processing USD and KES bankers’ cheques in the Flex cube system.Dealing with customers inquiries and resolving their complaints.Accept retail and/or commercial deposits, loan payments, process check and cash withdrawals.Maintaining and expanding positive relations with all customers, potential customers and co-workers.Promoting the bank’s products and services.Maintaining the highest level of confidentiality with all information obtained.Comply with all department and company policies, procedures and regulations.Doing daily reconciliations of the branch i.e vault and ATM.AppointmentsAppointed as the branch Customer Relationship Management (CRM) champion since November 2015 to date.Posting clients issues on the CRM platform.Appointed as the branch Forex Deal Champion since December 2015 to date. Posting forex deals in the Forex blotter.Appointed as the branch Working Stock Champion since December 2015 to date. Reconciling and ordering of stationery items needed in the branch.Appointed as the branch Knowledge Improvement Program Session(KIP) champion since October 2016 to date.Presenting the programs to the team on a weekly basisAppointed as the Risk Compliance Self Assessment(RCSA) champion since October 2016 to date. Analyzing risks and compliance in the branch through monthly and quarterly assessment. Show less

Consistently supporting other branches in business development/customer service with great success rate.Cross selling Bank products when marketing for corporate clients to ensure maximum share of wallet and provide all-round financial solutions under one roof.Implementation of Retail strategy.Developing,managing and capitalizing on exhaustive pipelines from existing clients, referrals and cold calls on the database to grow market shareCreating positive solutions to clients with… Show more Consistently supporting other branches in business development/customer service with great success rate.Cross selling Bank products when marketing for corporate clients to ensure maximum share of wallet and provide all-round financial solutions under one roof.Implementation of Retail strategy.Developing,managing and capitalizing on exhaustive pipelines from existing clients, referrals and cold calls on the database to grow market shareCreating positive solutions to clients with consistency on imperative customer serviceProspect for new clients for deposits and advances products.Supporting all business development initiative. Informing and introducing clients to value added services – money transfers, mobile banking, online banking.Establishing a lasting relationship with the customer base promoting excellent customer relations by consistently providing premier customer satisfaction. Show less

Advising and monitoring security systems for the safety of children, avoiding and managing disasters. Assisting in clerical activitiesAny other duties assigned by the management

Give briefing to clients.Taking part first aid, fire safety practiceFilling data in the computer systemDistributing relief materials to disaster affected victimsReport writing