Ali Neuwirth Email & Phone Number

La Mesa, Ca, Us

See responsibilities below for Senior Virtual Navigator role at Eden Health (Eden Health was acquired by Centivo)

All of the responsibilities as a Virtual Navigator, as well as:- Subject matter expert for team before escalating to manager-Conducts weekly audits on team members, analyzes teams' monthly trends, and provides feedback-Trains new and existing team members (intra and cross-departmentally) including creation of training materials -Leads coverage of various team inboxes, including handling of incoming / outgoing medical record requests- Leads team meetings when manager is out of office-Leads interviews to build out team-Plans team building events

-Drives a high-touch patient experience by navigating them through the complexities of healthcare-Answers questions about scheduling, medical records, benefits and insurance plans, tech issues, billing and cost concerns-Handles incoming scheduling and access requests through our patient facing app-Interacts with patients via our app and email-Coordinates patient care with medical and specialty providers, medical assistants, Healthcare Navigators, tech, and billing team

Exercise Specialist and Quality Control:-Organizing and creating content for an app geared towards anyone who wants to improve not only their posture, but also overall health and well-being - Quality Control and proofreading of entire app including all articles and all accessible pagesSenior Fitness Instructor:- Developed lesson plans and led weekly balance, posture, and flexibility classes for seniors - Conducted class promotion - Implemented attendance initiatives and fun competitions to encourage participation and retention

Greater San Diego Area

San Diego, Ca

Customer Service:- Provided excellent customer service for clients via online software platform- Technical support provided included phone calls, emails, and face-to-face- Customer Service included answering general, technical, and scheduling questions, as well as provided overall support regarding registration -Maintained and organized client’s basic and financial information while maintaining the highest possible level of client confidentiality Communications: -Maintained excellent communication between staff, managers, clients, and community groups -Created flyers, email blasts, and social media posts to communicate monthly events and program updates-Coordinated outreach events with local schools, groups, and communities-Reported monthly on enrollment numbers, and past and upcoming events Event Planning:-Planned, staffed, and organized logistics both on-site and off-site for special events -Program Development and Recruitment: increased enrollment numbers by 19%-Initiated start, planning, and logistics of new monthly event -Developed and advertised marketing strategies Site Management:-Managed new and existing registrations using online class management software (iClassPro)-Coordinated availability of staff with scheduling needs of on-site classes and on and off-site events

Southeastern Wi

Event Planning & Coordinating:-Coordinated scheduling, planning and logistics of participants, volunteers, and donations for weekly and special events -Developed marketing flyer, created instructional handbook, tracked minutes at committee meetings, and inventoried supply needsData Management:-Managed detailed documentation of program inventory and coach qualifications via Google Suite Quality Control:-Scheduled new site visits to ensure quality delivery of program and reported findings to the rest of the team and presented ideas for improvementDevelopment & Recruitment:-Secured 1,750 servings of chocolate milk from local dairy council -Recruited and engaged charity runners by targeting coaches, social media outreaching, marketing strategies, and developing incentive program

Customer Service: Helped customers via phone and in-person by answering questions, processing registrations and payments, and enthusiastically promoting programYouth Leadership: Implemented, spotted and corrected engaging skill, drill, and strength exercises to groups of 5-11 children, ages 3-18Program Planning: Developed lesson plans for athletes, accommodating for age and developmental levelProgram Set-up: Arranged equipment to match lesson plans in busy gym atmosphere