Ali Noun Email & Phone Number

Italy

• Provide comprehensive field service support for Akoya's multiplex immunofluorescence technologies (PhenoImager, PhenoCycler, Vectra, Mantra) across the EMEA region
• Provide remote technical support
• Perform instrument installations, customer training, preventive maintenance, troubleshooting, and repairs
• Apply expertise in mechanics, electronics, optics, and computers to maintain and repair advanced multiplex immunofluorescence systems
• Conduct equipment validations and… Show more
• Conduct equipment validations and introduce customers to instrument and software features

Boston, Massachusetts, United States

Provide international technical support.Coach current and newly recruited field service engineers by providing technical training andcontinuous supervision.Provide remote technical support and advice for field engineers.

Beirut, Lebanon

• Visit customers for commissioning, maintenance and repair, troubleshooting, phone support and upgrades
• Ensure that all customer issues are resolved promptly through high-quality technical knowledge with effective and efficient working practice
• Build, develop and maintain long-term relationships with customer base, through the timely and successful delivery of resolutions to customers’ issues
• Deliver accurate reporting, handling and timely submission of Mobile Service reports… Show more
• Deliver accurate reporting, handling and timely submission of Mobile Service reports, Expenses, Spares Stock management and other Service documentation
• Co-operate closely with the Service Team to ensure all customers in the region are provided a professional After sales service within the KPI’s set by the Manager

Beirut, Lebanon

• Visit customers for preventive maintenance, repairs, fault analysis, phone support and upgrades
• Ensure that all customer issues are resolved promptly through high-quality technical knowledge with effective and efficient working practice
• Build, develop and maintain long-term relationships with customer base, through the timely and successful delivery of resolutions to customers’ issues
• Deliver accurate reporting, handling and timely submission of Mobile Service reports… Show more
• Deliver accurate reporting, handling and timely submission of Mobile Service reports, Expenses, Spares Stock management, and other Service documentation Show less