Ali Noun Email & Phone Number

Italy

• Provide comprehensive field service support for Akoya's multiplex immunofluorescence technologies (PhenoImager, PhenoCycler, Vectra, Mantra) across the EMEA region• Provide remote technical support• Perform instrument installations, customer training, preventive maintenance, troubleshooting, and repairs• Apply expertise in mechanics, electronics, optics, and computers to maintain and repair advanced multiplex immunofluorescence systems• Conduct equipment validations and… Show more • Provide comprehensive field service support for Akoya's multiplex immunofluorescence technologies (PhenoImager, PhenoCycler, Vectra, Mantra) across the EMEA region• Provide remote technical support• Perform instrument installations, customer training, preventive maintenance, troubleshooting, and repairs• Apply expertise in mechanics, electronics, optics, and computers to maintain and repair advanced multiplex immunofluorescence systems• Conduct equipment validations and introduce customers to instrument and software features• Diagnose technical issues and develop repair strategies for complex biotech instruments• Manage and prioritize service requests to meet customer response times and satisfaction• Collaborate with Field Application Scientists and Sales Account Managers to support customer needs• Provide insights on equipment performance, customer feedback, and potential quality improvements• Travel extensively (60-80%) across Europe to support customers on-site• Utilize technical knowledge in optics, physics, electronic engineering, or biotechnology to support cutting-edge spatial biology research tools Show less

Boston, Massachusetts, United States

Provide international technical support.Coach current and newly recruited field service engineers by providing technical training andcontinuous supervision.Provide remote technical support and advice for field engineers.

Beirut, Lebanon

• Visit customers for commissioning, maintenance and repair, troubleshooting, phone support and upgrades • Ensure that all customer issues are resolved promptly through high-quality technical knowledge with effective and efficient working practice• Build, develop and maintain long-term relationships with customer base, through the timely and successful delivery of resolutions to customers’ issues• Deliver accurate reporting, handling and timely submission of Mobile Service reports… Show more • Visit customers for commissioning, maintenance and repair, troubleshooting, phone support and upgrades • Ensure that all customer issues are resolved promptly through high-quality technical knowledge with effective and efficient working practice• Build, develop and maintain long-term relationships with customer base, through the timely and successful delivery of resolutions to customers’ issues• Deliver accurate reporting, handling and timely submission of Mobile Service reports, Expenses, Spares Stock management and other Service documentation• Co-operate closely with the Service Team to ensure all customers in the region are provided a professional After sales service within the KPI’s set by the Manager• Co-operate closely with Sales Representatives in order to support activities such as Installations and Demo/exhibitions.• Consult with potential customers to understand their microscopy and imaging requirements• Identify and present solutions to specific application requirements.• Help train new employees in field service and company procedures, including safety and work processes.• Process new orders and track inventory.• Stay up to date on industry standards and any new innovations, materials, tools and/or processes. Show less

Beirut, Lebanon

• Visit customers for preventive maintenance, repairs, fault analysis, phone support and upgrades• Ensure that all customer issues are resolved promptly through high-quality technical knowledge with effective and efficient working practice• Build, develop and maintain long-term relationships with customer base, through the timely and successful delivery of resolutions to customers’ issues• Deliver accurate reporting, handling and timely submission of Mobile Service reports… Show more • Visit customers for preventive maintenance, repairs, fault analysis, phone support and upgrades• Ensure that all customer issues are resolved promptly through high-quality technical knowledge with effective and efficient working practice• Build, develop and maintain long-term relationships with customer base, through the timely and successful delivery of resolutions to customers’ issues• Deliver accurate reporting, handling and timely submission of Mobile Service reports, Expenses, Spares Stock management, and other Service documentation Show less