As a iT support specialist at Al Batek for insurance company , I provide technical support and troubleshooting for clients' computer hardware and software issues. I also manage the fingerprint system and ensure its security and functionality. I have a certification in ethical hacking (CEH) from Mknets, which enables me to identify and prevent cyberattacks and vulnerabilities.I have a bachelor's degree in computer engineering from the University of Technology - Iraq, where I gained knowledge and skills in web development, programming, and networking. I also have a certification in web site design (CWP) from Mknets, which showcases my ability to create and maintain professional and user-friendly websites. I have experience working as a B2C specialist and sales representative at HRiNS, where I communicated effectively with customers and promoted the company's products and services. I also worked as part of the operations team at ZainCash, where I handled transactions and customer inquiries for Western Union.I am fluent in English and Arabic, and have a B1+ level certificate from the University of Birmingham. I am proficient in Photoshop, Microsoft Office, and communication skills. I am passionate about learning new technologies and improving my skills. I am seeking for opportunities to apply my knowledge and experience in a challenging and rewarding environment.