· Project 1: Windows Server 2008 Decommission and DHCP Migration- Successfully decommissioned Windows Server 2008, migrated DHCP services to the Firewall, resolved Meraki router issues, managed DNS configuration, and ensured uninterrupted network connectivity.· Project 2: SQL Server 2019 Deployment with SSRS for Enhanced Reporting Capabilities- Deployed and configured SQL Server 2019 with SSRS, installed via SQL Server Installation Center, established database connectivity, implemented ACL management, and provided secure access to SQL Server and Reporting Server.· Project 3: Secure SFTP Server Deployment and User Management- Installed and configured secure SFTP server on Linux, enforced file transfer security, chrooted environments, managed user/group settings, and implemented secure SSH configurations.· Project 4: SecureSFTP Watchdog: Automated Monitoring for File Integrity

Provided remote and on-site support to Macquarie Bank staff, efficiently resolving hardware and software issues.· Technical Support and Ticket Management:- Utilized Jira, Helix Smart IT, and PowerBI for comprehensive ticket management, ensuring effective problem recording, updating, and resolution.· IT Infrastructure Management:- Maintained and troubleshooted Microsoft technologies, including Office 365, Windows environments, Virtual Machines (VMWare Horizon), and network printers.- Utilized tools like Active Directory and Microsoft System Centre Configuration Manager (SCCM) for endpoint management, ensuring secure access and compliance with ITIL best practices.· Device Configuration and Support:- Proficient in building, configuring, and troubleshooting a range of devices, including MacBooks, iPads, iPhones, and Android phones.- Enrolled devices to the network using WorkspaceOne/Intune and provided warranty support, collaborating with Dell technical teams for diagnostics and repairs.· Hardware Maintenance and Data Management:- Built laptops, updated drivers, and configured BIOS while following established business processes for out-of-warranty laptop disposal.- Implemented backup strategies for client data, utilizing both cloud and on-premises storage solutions.· User Onboarding and Training:- Conducted comprehensive onboarding sessions for new users, both individually and in groups, ensuring a smooth transition into the IT environment.- Provided guidance on ITIL-aligned best practices and assisted with user access management.· Web Application Support and API Integration:- Offered technical support for web applications, troubleshooting HTTP-related issues, and assisting clients with API integrations.- Collaborated closely with software development teams to address customer concerns, ensuring the seamless functioning and integration of web applications.

Successfully completed over 30 projects automating petrol pump transactions and upgrading Point of Sale (POS) devices, demonstrating proficiency in project management and implementation.· Technical Support: Provided comprehensive technical support for POS software, network infrastructure, computers, and Petrol Pump Controllers, both on-site and remotely, showcasing strong troubleshooting and problem-solving skills.· Database Management: Utilized SQL Server for database backups, restores, creation, and queries, showcasing expertise in managing client systems and resolving software-related issues.· Technical Documentation: Prepared technical documentation of varying complexity levels, serving as a reference guide for technicians and clients, highlighting effective communication and documentation skills.· Software Testing and Bug Reporting: Conducted thorough testing of software update versions to identify and diagnose faults, promptly reporting bugs to the software development team, emphasizing attention to detail and quality assurance.· Customer Service: Responded to service issues and requests in a timely manner, resolving the majority of tickets without escalation, demonstrating excellent customer service skills.· Communication and Coordination: Facilitated effective communication between sales, software development, and customers, ensuring customer satisfaction and addressing problems efficiently.· CRM Software: Proficient in using integrated CRM software like Jira and Monday to track customer issues, monitor project progress, and complete tasks within deadlines.· Network Maintenance: Monitored and maintained POS computer systems and networks, showcasing a strong understanding of DNS/TCP/IP protocols and network management.

Developed and deployed self-driving Omron robots for autonomous transportation in a multi-story aged care facility.· Linux System Administration and Automation:- Installation, configuration, and administration of Red Hat Linux servers.- Automation of system management tasks using Shell scripting.- Monitoring and optimizing server performance.· Software Package and Patch Management: - Proficiency in managing software package and patch administration on Linux servers.- Adding/removing packages and updating patches to ensure system security and stability.· Technical Troubleshooting and Repair:- Conducting product reliability testing, troubleshooting, and repair of hardware systems.- Utilizing technical documentation and specifications for effective issue resolution.· Project Management and Communication:- Strong project management skills, leading cross-functional teams to successful outcomes.- Problem-solving abilities and effective communication for seamless project execution.- Generating reports and logs for system analysis and communicating technical information to non-technical stakeholders.

Planned and executed the automation process for Delivery Robots in hospital settings. Managed system operations, mapping, and scripting to enable autonomous tasks.• Conducted detailed technical assessments of automation systems used in hospital and retail environments.• Corrective and Preventive Maintenance: Provided maintenance services to ensure the proper functioning of various electromechanical systems, including Gocart Autonomous Transport Robots (Yujin Robots) and Pneumatic Tube Systems (PTS). Performed installation, testing, calibration, preventive maintenance, and repairs.• Collaboration and Technical Support: Collaborated with healthcare professionals, system controls engineers, and software engineers in Australia and Korea to deliver timely technical support for automation systems.• Simulation Testing: Conducted multiple simulations to validate the performance and reliability of robots in specific environments.

Worked within a technical operation team to provide product and field support for home automation systems to ensure residential and commercial buildings are user friendly, safe and energy efficient.- Install, maintenance, troubleshooting and programming of home automation sensors, relays, and lighting control systems.- Generated technical drawings using a computer aided drafting system (AutoCAD).- Gained experience of working unsupervised as well as working in a technical team.- Program smart home sensors through developing various logical scenarios to achieve system integration and automation.- Attended face to face meetings with clients to discuss their exact requirements.- Provided product support to a wide range of stakeholders including education and training to electricians in relation to systems operation, and showroom demonstration with sales team.

Provided technical IT support and services for students living on campus. Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections, and more.• Ticket Management and Escalation: Closed most technical support tickets on the first call without escalation, showcasing efficient problem-solving skills.• WiFi and LAN Network Setup: Secured and set up WiFi and LAN networks, ensuring reliable and secure connectivity for campus residents.• Client/Server Configuration: Led client/server configuration, optimizing network performance and facilitating seamless data transfer between systems.• Group Policy Maintenance: Maintained the Group Policy infrastructure based on provided policies and guidelines, ensuring compliance and adherence to security protocols.