Ali Peikani
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Ali Peikani Email & Phone Number

Location: Tehran, Tehran Province, Iran, Islamic Republic Of 11 work roles 3 schools
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Role
Customer Experience Manager
Location
Tehran, Tehran Province, Iran, Islamic Republic Of
Company size

Who is Ali Peikani? Overview

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Quick answer

Ali Peikani is listed as Customer Experience Manager at RayanHamAfza | رایان هم افزا (سهامی عام), a company with 215 employees, based in Tehran, Tehran Province, Iran, Islamic Republic Of. AeroLeads shows a matched LinkedIn profile for Ali Peikani.

Ali Peikani previously worked as Head of Product Development and Innovation at Sepehr Electronic Payment/ پرداخت الکترونیک سپهر and Responsible for Customer Experience at Fardabank. Ali Peikani holds Doctor Of Business Administration - Dba, Business Intelligence (Bi), Excellent from Business Intelligence Academy.

Company email context

Email format at RayanHamAfza | رایان هم افزا (سهامی عام)

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RayanHamAfza | رایان هم افزا (سهامی عام)

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Profile bio

About Ali Peikani

With over five years of experience in product development and management, I am a passionate leader and innovator in the electronic payment industry. As the Head of Product Development and Innovation at Sepehr Electronic Payment, I oversee the design, development, and launch of new and improved products and services that enhance customer satisfaction and loyalty. I also leverage my business intelligence expertise to analyze customer behavior, market trends, and competitive insights to drive strategic decisions and optimize product performance. Previously, I was responsible for customer experience at Fardabank, a neobank that offers digital banking solutions, and a business developer and product manager at Iran Kish Credit Card Co, where I contributed to the development and launch of PUT Life, a payment application. I have a strong background in strategic management, industrial engineering, and business intelligence, with a DBA from Business Intelligence Academy and a Master of Management Executive from Islamic Azad University. I am motivated by the mission of creating innovative and user-friendly electronic payment solutions that make life easier and more convenient for customers and businesses. I value collaboration, creativity, and customer-centricity, and I seek to bring diverse perspectives and experiences to the team.

Listed skills include Customer Relationship Management, Customer Service, Customer Satisfaction, Customer Retention, and 19 others.

Current workplace

Ali Peikani's current company

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RayanHamAfza | رایان هم افزا (سهامی عام)
Rayanhamafza | رایان هم افزا (سهامی عام)
Customer Experience Manager
Tehran, IR
Employees
215
AeroLeads page
11 roles

Ali Peikani work experience

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Responsible For Customer Experience

Tehran, Iran

Neobank

Jul 2022 - Jun 2023

Crm/Cem Consultant & Coach

Tehran, Iran

Dec 2020 - Nov 2021

Responsible For Customer Loyalty Programs

Tehran Province, Iran

Jun 2019 - Jul 2021

Crm Team Supervisor

Tehran Province, Iran

Oct 2017 - Jun 2019

Retention Specialist

Tehran Province, Iran

Aug 2016 - Oct 2017

Customer Relationship Management Specialist

Tehran Province, Iran

-Design and implementation of a customer relationship management system.-Redesign of complaints and customer satisfaction evaluation forms.

Mar 2016 - Aug 2016

Customer Relationship Management Specialist

Tehran Province, Iran

-Proficient in managing the CRM execution cycle, order tracking, and product delivery.-Skilled in telemarketing strategies and negotiation techniques.-Experienced in sales planning, control, and support (after-sales service).

Oct 2014 - Mar 2016

Call Center Specialist

Police Emergency Center

Tehran Province, Iran

-Responding to inbound calls from citizens and logging tickets for issue tracking.-Making outbound calls to citizens and gathering feedback on issue resolution.-Quality control of the response methods used by agents.-Training new agents.-Providing management reports.-Supervising the performance of call center shift personnel.

Sep 2013 - Aug 2014
Team & coworkers

Colleagues at RayanHamAfza | رایان هم افزا (سهامی عام)

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3 education records

Ali Peikani education

Doctor Of Business Administration - Dba, Business Intelligence (Bi), Excellent

Business Intelligence Academy
FAQ

Frequently asked questions about Ali Peikani

Quick answers generated from the profile data available on this page.

What company does Ali Peikani work for?

Ali Peikani works for RayanHamAfza | رایان هم افزا (سهامی عام).

What is Ali Peikani's role at RayanHamAfza | رایان هم افزا (سهامی عام)?

Ali Peikani is listed as Customer Experience Manager at RayanHamAfza | رایان هم افزا (سهامی عام).

Where is Ali Peikani based?

Ali Peikani is based in Tehran, Tehran Province, Iran, Islamic Republic Of while working with RayanHamAfza | رایان هم افزا (سهامی عام).

What companies has Ali Peikani worked for?

Ali Peikani has worked for Rayanhamafza | رایان هم افزا (سهامی عام), Sepehr Electronic Payment/ پرداخت الکترونیک سپهر, Fardabank, Iran Kish Credit Card Co(Kiccc), and Aasood.

Who are Ali Peikani's colleagues at RayanHamAfza | رایان هم افزا (سهامی عام)?

Ali Peikani's colleagues at RayanHamAfza | رایان هم افزا (سهامی عام) include Yasaman Seyedi, Majid Kazemi, Maliheh Ahmadi, Eqbal Sohrabi, and Ahad Jafarzadeh.

How can I contact Ali Peikani?

You can use AeroLeads to view verified contact signals for Ali Peikani at RayanHamAfza | رایان هم افزا (سهامی عام), including work email, phone, and LinkedIn data when available.

What schools did Ali Peikani attend?

Ali Peikani holds Doctor Of Business Administration - Dba, Business Intelligence (Bi), Excellent from Business Intelligence Academy.

What skills is Ali Peikani known for?

Ali Peikani is listed with skills including Customer Relationship Management, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Support, Customer Engagement, and Customer Service Management.

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