Experienced in mobile device management and information security with a successful track record of managing mobile data and voice usage reports for over 3,500 users. Configured security policies for secure devices and monitored phishing attempts on mobile email applications. Proficient in researching emerging security trends, developing test cases for device security, and managing Information Assurance Accounts. Skilled in account provisioning across various applications and Active Directory, as well as SQL snapshot management and backup strategies. Demonstrated expertise in maintaining service accounts, patching servers, and creating/updating knowledge base articles and documentation to support efficient operational workflows.

 Ability to configure/administering mobile devices to for 3500+ users. Configured Security Policies in production for all secure devices  Detected phishing attempts on secured mobile email application Research latest security trends and threats/vulnerabilities for mobile devices. Created various test cases based on secure device unlocking, DEP enrollment, etc. Managed Information Assurance Accounts  Provisioned and modified multiple user account groups across multiple applications and active directory. Responsible for weekly instance SQL Snapshots via AWS & GDT for redundancy. Created SQL backup and restore strategy for production, and development environments Account maintenance utilizing Active Directory for Citrix Xenmobile. Service Account Management and Patching Servers

 Evaluating new technologies for implementation in the Bechtel Enterprise. Lead support for AirWatch mobile device management to secure propriety company data. Participate in writing, reviewing and setting mobility and wireless standards (SOPs & KBs).  Perform Vendor management - vendor scopes, service level agreements, data plans, and license management. Perform inventory management including device deployment, device returns and re-deployments.  Support wireless issues including remote connectivity issues for external interfaces for Bechtel IT infrastructure

 Delivered optimal customer service through professionalism and product knowledge.  Technical software/hardware troubleshooting skills – all Apple iOS/OS products Managing ticket based system in versatile Apple retail environment. Attained Apple Tech Certification (Mobile). Achieved top five percent of the market for two consecutive years in technology particularly in Apple products, and ability to quickly learn about new products. Consistent on training, delivering company initiatives to my internal/external customers. I have a proven experience in sales and technology solutions, as well as in developing customer loyalty. Designed and delivered solutions-based sales demos and presentations for small/medium/large businesses. Provided effective demos and presentations in a variety of environments. Achieved top five percent of the market (Northern Virginia, District of Columbia, and Maryland) three consecutive quarters- Sept 13’-June 14’. Providing ongoing training to Specialists, Leaders, Back of House (BOH), Business team, and other Experts (product knowledge, store goals as well as individual metric goals). Technical troubleshooting with Apple OS X, iOS, iPhones (all models), iPad (all models), iMacs, Macbook pro (all models).Business Development Specialist

- Gathering Intel (Incumbent, value, contract vehicle, place of performance, contract term and other vital information) on substantial contracts ($20-$100 million) to form my team and positioning them to win. - Well acquainted with FPDS, GOVWIN, CRM, FedbizOpps.com and other government software to seek new federal IT opportunities. - Extensive analysis on GSA Schedule Contracts, Government Wide Acquisition Contracts (GWACs), and IDIQ contract vehicles to produce leads. - Met various customers (Contract Officers, Program Managers & Chief Information Officers: Air Force & Army’) to promote INDUS. Explaining capabilities and core competencies regarding IT solutions.- Attending conferences, vendor outreach days to market INDUS to potential customers.

- Maintained an average-to-goal on monthly sales quotas of between 130-160%, representing an average monthly sales of $154,500. - Utilized Verizon's proprietary Sales-Flow Methodology to achieve and maintain a 35 percent up-sell rate. - Consistently maintained a return-rate of under five percent despite being the store leader in terms of sales volume.- Achieved Century Club Status for signing up 100 new business clients in a one year period.- Utilized by management to provide training to sales associates in the areas of goal setting, motivation and efficient customer turn-over time.