• Collaborated with Team Leaders to develop and implement operational strategies aimed at optimizing performance, reducing downtime, and enhancing overall guest satisfaction.• Utilized data analytics and real-time feedback from Team Leaders to monitor key performance indicators (KPIs) such as ride throughput, guest satisfaction scores, and staff efficiency, making data-driven decisions to improve operations.• Played a key role in the financial management of the operations department, working closely with the operations team to budget for resources, optimize staffing costs, and forecast operational expenses.• Designed and executed performance improvement plans for Team Leaders, using data-driven insights and structured feedback to boost team productivity and employee engagement.• Developed and delivered training programs for Team Leaders on leadership development, operational procedures, and technology use, enhancing their ability to manage teams effectively and drive operational excellence.• Collaborated cross-functionally with marketing, IT, finance, and guest services teams to align operational priorities with broader business goals, ensuring a unified approach to delivering exceptional customer experiences.

• Managed a team of employees, including supervisors and ride operators, ensuring smooth daily operations of high-traffic attractions and rides. Regularly trained and mentored staff to meet performance standards and maintain a high level of customer satisfaction.• Led operational planning and execution, overseeing the scheduling, staffing, and coordination of ride operations to optimize throughput and guest experience, which required meticulous attention to detail and real-time problem-solving.• Mitigated risk by enforcing strict safety protocols and compliance with industry regulations. Conducted regular safety audits, identified operational risks, and implemented preventative measures, ensuring both operational efficiency and guest safety at all times.• Recruited and onboarded employees, ensuring each new hire was equipped with the skills and knowledge to perform in high-pressure environments. Developed a training program focused on both technical skills and customer service excellence.• Liaised with cross-functional teams, including maintenance, marketing, guest services, and finance, to ensure seamless coordination of park operations. This involved collaborating with different departments to align goals, manage resources, and address any operational challenges swiftly.• Analyzed operational data and performance metrics to improve efficiency, reduce downtime, and drive continuous improvement. Used data-driven decision-making to optimize ride scheduling, reduce bottlenecks, and enhance the overall guest experience.