Senior Project Manager
Worked as Senior Project Manager in IT PMO. Managed project deliverables, scope, expectations and risk & issues. Presented project progress in steering committees to senior leadership. Proactively drive project progress, identify dependencies and critical path items.Provide guidance to Technology and Business teams to analyze requirements and processes through insights and experience by assessing requirements for Technology.Highlight of Major Projects & AchievementsHBL Mobile App projectsLaunch of HBL Mobile App, continuous feature additions for instance multiple self-services, IBFT, biometric login, cheque book management, card management, QR base payment, certificates (tax, balance, account maintenance)Multiple Regulatory projectRAAST implementation on digital channels, Complaint Lodgment from digital channels, Call Back AssistSelf-services on IVR and Contact Center Upgrade RaodmapMultiple systems integrations and hardware upgrades, cost in excess of 1.5 million dollarsBISP/Ehsas Kifalat Program (largest social welfare cash disbursement program in Pakistan)Program with challenging deadlines involving multiple systems and teams with project visibility at the highest level