Foster strategic partnerships with business teams and vendors to ensure successful implementation of strategic initiatives and oversee projects execution. Engage with stakeholders across various business domains including Digital Channels, Customer Services and Distribution Strategy to drive meaningful outcomes.Major Project: KE Live mobile app revamp.

Worked as Senior Project Manager in IT PMO. Managed project deliverables, scope, expectations and risk & issues. Presented project progress in steering committees to senior leadership. Proactively drive project progress, identify dependencies and critical path items.Provide guidance to Technology and Business teams to analyze requirements and processes through insights and experience by assessing requirements for Technology.Highlight of Major Projects & AchievementsHBL Mobile App projectsLaunch of HBL Mobile App, continuous feature additions for instance multiple self-services, IBFT, biometric login, cheque book management, card management, QR base payment, certificates (tax, balance, account maintenance)Multiple Regulatory projectRAAST implementation on digital channels, Complaint Lodgment from digital channels, Call Back AssistSelf-services on IVR and Contact Center Upgrade RaodmapMultiple systems integrations and hardware upgrades, cost in excess of 1.5 million dollarsBISP/Ehsas Kifalat Program (largest social welfare cash disbursement program in Pakistan)Program with challenging deadlines involving multiple systems and teams with project visibility at the highest level

Performed one of the leading role to advise on data migration covering almost all applications and locally maintained databases in Barclays Pakistan merger with HBL.Managed Service Delivery of all IT related services and systems, keeping in view the KPIs, bank policies, regulatory and compliance requirements. Communicated with senior management, stakeholders, internal & regional IT teams and vendors to ensure all services are managed efficiently.Ensured all Incidents, Service Requests and Enhancements are tracked and adhered to correct level of urgency and escalations in case of any system issue and timely communication be provided to the Management and Stakeholders.Contributed to the establishment of best practices and ensures that processes be followed to proactively protect consistent service quality. Ensured continuous improvement of productivity and service quality.Highlight of Major Projects & AchievementsProcesses and IT AutomationsAutomated and improved efficiency for MIS related tasks using data warehouse (Teradata) & Batch (cmd) scripting, databases (Oracle, MS SQL Server)Implemented PCIDSS for locally managed database using encryption algorithms in MS SQL ServerPakistan database PCIDSS implementation document became the unofficial benchmark for other Barclays countriesTook over additional support role for IBM KAMLS-MDM application using UNIX, Oracle databaseLed pre-audit exercise for payment systems

Worked on various banking modules developed on Oracle Developer, MS Access and Java Servlets. Responsibilities included requirement gathering, system analysis, coordination with stakeholders, application & report developmentHighlight of Major Projects & AchievementsTreasury Reporting System: Integration of In-house application with Singapore based blotter Reuters Kondor+ using Java Servlets & PL/SQL.Term Deposits & Loans: Developed the new range of products as replacement of existing regional system using Oracle Developer & PL/SQL.eCIB and Data Check: Streamlined most of the recurring issues through out of box approaches and excellent communication skills.Dividends: The once haphazard task was considered as a regular task solely due to defined ETL process.Collection Call Recording: IP phones setup in about 40 sites with simultaneous implementation.