Administration of Telecom & ITProjects dealing with Governments and other National Organizations.Conducting Needs Assessment Surveys.Providingnetworking solutions, supportcustomers and companies.Liaison with Government Dept/Regulators (MOFA/PTA/FAB).

• Administration of Research & Analysis Projects.• Conducting Needs Assessments Surveys.• Design and Development of Turnkey Solutions. • Control of Schedule and Quality.• Pre-commissioning and completion.• Training of Sub-system operating and maintenance personnel.

Motorola WiMAX equipment Commissioning, Integration and Drive testing,. • Coordination and management of North Operations Team of Motorola for the smooth functioning of the network. • TSS, LOS and RF site surveys in coordination with Motorola. • Performing ATPs and Supervising Motorola and Wateen Site activities. • Involved in planning, designing and implementation of projects, working with other relevant departments in the region to ensure smooth working of services/systems. • Working in coordination with Core, RF and INFRA, DWDM engineers for deployment of network.

• Providing 1st line and 2nd line support to 300 end users as part of an IT Helpdesk.• Manage, maintain and upgrade hardware and software problems on Windows 2000 Server network as well as on remote modem sites.• Interacting with internal and external 3rd level support teams to resolve complex problems.• Identifying and reporting problem trends to 3rd level support.• Reinstalling system software, applications and reconfiguring PC’s to their original working environment.• Worked on an Electronic helpdesk.• Full audit of all users, software and hardware within the organization.• Collated user and support staff recommendations for implementing new electronic helpdesk to further improve the helpdesk experience.• Conducted comprehensive training of all staff New Trainee Engineers and Hardware Engineers on company equipment.