Ali Raza Email & Phone Number

Karachi, Pk

Karāchi, Sindh, Pakistan

• Looking after and arranging the CCTV Footage & ATM PIN hole snaps for fraud Sending & Receiving transactions.• Looking after and answering the member banks Incoming & outgoing disputes through (SBP) MPG Portal & (1Link) SDRS portal.• ATM Monitoring / Support Branches & Vendor Alignment.• Parse financial entry of Outsourced ATM Replenishment though CPU and Treasury Department.• Reconciliation of Outsourced ATM including settlement of leftover amount from ATMs• Settlement of Outsourced ATM’s accounts and regularize transactions.• Handling the Complaints of IBFT Wrongly Sent / Receiving, IBFT Sending / Receiving, Raast Money Sending / Receiving.• Initiate recovery cases to internal teams and member banks as per customer claims after all due verifications.• Disputes lodgment against the opposite bank for IBFT’s over the 1Link SDRS portal and SBP - MPG portal.• Responsible for answering the Incoming disputes from member banks.• Respond to STATE BANK of Pakistan for all queries via emails.• Respond to all Member Banks and escalating the disputes cases for concern teams / departments.• Respond to TMFB Branches and Internal Department queries.• DA/MDA issue/and declined status update on SDRS after approval.• SMS Broadcasting to customers deletion on IRIS.• Maintaining MIS’s for all above tasks.• Carry out another task assigned by LM and HOD

Karāchi, Sindh, Pakistan

• Maintain High Level Customer Servicer for Corporate and Individuals• Prepare Individual Staff and Branch Targets Sheet• Handling Floor Management and All Official Maters• Attend Area Meeting Twice in Month with Area Manager and Regional Head• Resolve In-House Problems and Negotiation with Customer Their Issues• Pitch to Customers for New and Existing Products of Ufone and PTCL• Reporting to The Regional Head & Area Manager

Karāchi, Sindh, Pakistan

Handling all OPD staff and Team Leading, Assign Work and rotate their duties on daily shift wise.• Coordinate with IT Department and Ensure Productive Clinic Slotting for All OPD Doctors Timing and Rotations• Coordinate with all OPD Doctors and Maintain Doctor’s Availability Status Report.• Respond All Emails and Queries from Patients and Internal Departments.• Prepare OPD Occupancy Report Doctors Wise• Prepare Performance Score Card Monthly, Quarterly, & Yearly, OPD Doctors.• Dealing with Customers / Patients and Provide Them a Guideline About consultants and as per their needs.• Respond Incoming Landline Calls and Answer to Patients About Their Queries and Generate Online Appointments• Ensure Appropriate Applicability of OPD Appointment Bookings in Hospital Software• Ensure Minimum Possible Waiting Time for Customers/Patients in OPD• Maintain Blacklisted Patients Record of OPD• Reporting to The OPD Manager and Supervising a Team• Maintain Consultant Schedule List of All OPD Doctors and Provide in Hard Copy to Front Desk and Put in Patients Waiting Area.

Karāchi, Sindh, Pakistan

• Handling Floor Management and All Official Maters• Monitoring and Maintaining Office Equipment, Inventory Supplies Orders Replacement Supplies as Needed Prepare Office Expenses Reports and Other Expenditures Record in Excel• Organize A Filing System for Important and Confidential Documents of Company• Preparing Travel Arrangements for Office Staff and Managers, Overseeing and Preparing Expense Reports and Budgets• Maintain Approval Procedure to Get Approval from Audit & Compliance Department.• Monitoring Incoming and Outgoing Goods Documents, From Couriers and Delivering to Proper Recipient• Handle Administrative Duties for Accounts, Including Follow-Ups with Customers / Dealers• Coordinating Building and Maintenance Issues for General Repair (Heating and Air Conditioning, Security, Etc.) And Schedule In-House and External Events.• Purchasing Computers, Printers, Supplies, And Other Equipment for Office Use• Resolve In-House Problems and Negotiation with Sales Team to Resolve Customer Issues Updating (Carpet Cleaning, Painting) Etc.• Assisting Other Departments (Such as Financial Department and HR) With Administrative or Clerical Support.• Assigns Work to The Supporting Staff to Meet Work Requirements, Reviews and Evaluates Work.• Reporting to The Company (GM) General Manager and Supervising a Team

Bachelor Of Commerce - Bcom

Intermediate