Ali Raza Email & Phone Number

Lahore Pakistan

Getting the Backup throw Veeam.Installing the OS on VM Machine and configuration.Working on SCCM .Making Reports and OSD deployment.Working the IBM BigFix Server. Deploying Software on Linux and Windows OS.Working on IBM Control Desk for tickets.Make the Reports of service desk Tickets and Share the Report to Management on Weekly basis.Getting the Back up of HIMS application on Linux machine.Working on SCCM and monitor Devices and Make reports. Monitoring and make reports of on smoke ping Server. Monitor the storage space and performance of Linux machine on daily basis and share the reports to management on daily basis.Managing the User Accounts on Active directory server. Monitor the network devices throw smoke Ping and Make Reports on weekly basis.Getting the Backup of database, control file and archive log, of Oracle Database.Getting the petition data from Oracle throw SQL command.

Lahore, Pakistan

Deployment of SIP BasesManaging Network, Databases and Installations.Handling Linux Server.Monitoring the CCU, CCMA and BDU server.Manage the Call Record Backup on daily ,weekly and monthly basis.Trouble Shooting of Software’s (existing).Dealing with Apache server.Remotely resolved customer issue on call and System.Resolved issue in TAT time on Service desk.Managing the LAN data and voice ports.Installation OS and Raid configuration on new machineMaking the Daily basis health check report of Server.

Lahore, Pakistan

Resolved Issue on service Request and phone and remotely in TAT time.Working On IPCC related issue on Huawei platform.Managing the IVR of on Huawei OAP Server.Working on two time cloud name updating the VDI.Managing the User Account password on limited access on AD server.Support on front line Issues related to Networking,Update the thin Clint OS throw to TCM Portals of Huawei fusion cloud.Managing The Virtual Machine throw to Huawei Fusion OMS portal. Managing the telepresence video conference.Hardware related issue thin cline, Laptop, Desktop, Printer Support the CSC in LHR.Managing the Network devices on front line issue.Troubleshooting of network Devices.ATAE Blades Server E6000 hardware issue Dims processorObserving on UAP 6600 server limited access from HuaweiObserving on CTI server Managing the Call Recording of 310 from SQL server. Working on CSP (Customer services Platform) related issue.Working on CRM (BOSS OMC) Related issue.Managing the Service desk portal related reports TAT in TAT out.I web reports, CDR in CRM, web based application configuration on VM

Lahore, Pakistan

Support and services on complained of HP customer,Replacing the Parts of Desktop, Laptop, Printer,Working on different projects hardware installation and softwareInstallation on SLA with Muskho electronics.Making the Report on excel of handling issue on monthly basis

Bachelor'S Degree, Fine/Studio Arts, General, B

Fine Arts, Computer And Information Sciences, General, C

Matric, Science Bio, D