Business Analyst
Current- Gather and document detailed business and user requirements through interviews, workshops, and other elicitation techniques.- Analyze customer data, business processes, and market trends to identify opportunities for improvement and automation.- Develop and maintain detailed process models (e.g., BPMN) to visualize current and future business processes.- Create clear and concise documentation, including BRDs, FRDs, and use cases.- Design solutions that meet business needs and align with project goals.- Collaborate with technical teams to ensure seamless integration of technology solutions with business processes.- Create mockups, wireframes, or prototypes to aid in understanding requirements and proposed solutions.- Assist in defining test cases, support QA teams, and validate solutions during UAT.- Participate in testing efforts to ensure that system changes meet business objectives.- Prepare training materials and conduct sessions to help end-users adopt the new system.- Analyze project results and recommend process enhancements for future initiatives.- Work closely with business stakeholders, Product Manager, Digital retail team, and technical teams.- Stay up-to-date with banking regulations and compliance requirements.- Work on Jira Scrum/Kanban Board to detail out Epics, User Stories, and Success criteria.- Excellent documentation and communication skills.- Proficient in business process modeling (e.g., BPMN) and requirement gathering techniques.- Experienced with project management methodologies (e.g., Agile, Waterfall).- Ability to work collaboratively in cross-functional teams.- Strong problem-solving and analytical skills.- Experience and Good understanding of Ecommerce websites and mobile application and custom software developments.