• In charge of daily business operations for 3 dealerships (WA, OR, CA).o Finance, Marketing, Procurement, and RegistrationOversee Vendor, Computer Operations and Network management

• Maintain and support multiple clients • Project managed and delivered local area network solution including routers/switches configuration, data access management, user account setups, website build and system availability.• Designed and built business continuity plans, configured backup/restore infrastructure, software and procedures. Responsible for all incident support tickets.

• Responsible for the client relations, management, planning and delivery of on-site IT services at KinderCare Education. o Managed 6 onsite team members and 20 offshore FTEs across different teams (Windows/Unix, Messaging, Storage, VMWare, SQL/Oracle, Network, Backups, UCS, Security)• Project managed and maintained ~500 servers at co-location data center. (350 Windows, 150 Unix, 20 Solaris)o Cisco Unified Computer System (UCS) manager, NetScaler, F5 Networks, Windows 2003-2016, RedHat 5.1 and up, Hybrid Exchange Environment. • Performed 2nd level technical support, including build/deploy of servers, asset management tracking, mobile device management tracking and processing security requests.• Project management functions included Vendor management, Incident management, Root Cause Analysis management, Internal and client status reporting.• Responsibilities included managing the virtualization of 95% Windows servers while upgrading to 2012 or 2016. • Project managed the data center consolidation reducing 30% of its initial size. This included elimination of rack space, reduction in power consumption, and cooling requirements.Liaison to co-location data center host facility and in charge of co-location data center access, approval and monitoring.• Acted as a subject matter expert and performed hands on racking/un-racking, infrastructure set up, and cable management at the data center.• Facilitated data backups/restore and disaster recovery testing and implementation with vendors.• Implemented process oriented workstreams for service delivery and maintained 98% SLA.Met with internal/external customers to consult and manage technical solutions, project planning, issue resolution, and implementation assessments.

• Oversaw Data Backup administration using Commvault and Data Protector.o Managed the project to migrate data backups from Data Protector to Commvault, this included set up of tape retrieval for offsite storage, offsite tape retrieval and monthly random restore activities.• Managed and administered Active Directory, Exchange, BES, and SharePoint servers located at co-location datacenter.• Tracked and reported on Incidents/Requests using Service-Now ticketing system. Created access list and documentation for outsourcing team for data center management hand over duties.

• Modified and Implemented Change Management ITIL guidelines and procedures that had to be followed before any changes were made to production environments located at the data center. • Track and monitor infrastructure and operations changes and projects through the ITIL Change Management lifecycle.• Ensured that each Change Request had the appropriate supporting documents for each assigned release.• Progressed each Change Request through its standard approval stage.Interfaced with different teams for availability of all new or changed build components, communicated release schedules and chaired the CAB Meetings.

• Responsible for Tier 2 and 3 IT support for more than 35,000 users.• Participated in design, testing and implementation of different systems such as upgrade to new EDocs (Document Management Software) system for the Legal department.• Led the data center hardware/software upgrade project for email Exchange 2003 to Exchange 2010 servers.• Participated in documenting and modernizing IT policies and procedures.Led the project to transition support tasks to an outsourced vendor. This included documenting the process/procedures, training the outsource team members, providing them remote access, and oversee their daily progress.