• Led the strategic management of Bangui Mall after holding several successful positions, overseeing a team of 150+ employees from diverse cultural backgrounds.• Established and enforced team responsibilities, streamlining operations to ensure alignment with business goals and boosting overall productivity.• Directed day-to-day operations of the 7,000-square-foot retail mall, including security, maintenance, housekeeping, and tenant services.• Set and achieved objectives that resulted in an annual turnover growth of 51%, opening new mall sections based on feasibility studies while optimizing existing activities.• Reduced operating expenses by 15% through detailed monitoring of fixed costs, supported by daily tracking systems.• Developed and executed a comprehensive marketing and commercial strategy that boosted daily revenue by 3% on average, incorporating social, economic, and financial trends.• Maintained strong relationships with VIPs and the public, enhancing the mall’s reputation and customer engagement.• Supported HR in recruitment processes and ensured staff development to meet operational needs.• Collaborated with purchasing teams to maintain high product quality, ensuring customer satisfaction and retention.• Monitored and prepared financial reports (P&L) to assess mall performance and guide key decisions with the ownership team.• Successfully managed conflict resolution, fostering team collaboration to anticipate and prevent issues.• Oversaw restaurant operations within the mall, managing staffing, scheduling, and inventory for a 300-guest capacity venue, ensuring efficiency, cost control, and high-quality service.• Exercised effective cash management controls to ensure financial stability and accountability.

• Responsible for the development and implementation of financial and operational controls in multiple operational areas to safeguard the assets of the company.• Oversee and direct all general accounting operations including accounts payables, accounts receivables, billing, purchasing, inventory control, and payroll.• Prepare timely and accurate reports to senior management.• Increasing productivity 15 % by implementing standard job descriptions • Developed and implemented new procedures in ordering and food storage practices, resulting in an 8% decrease in stock waste.• Recruit, hire, and coach over 40 staff members on customer service skills, sales, and food & beverage knowledge.

· Managed a portfolio of more than 700 professional clients.· Interact with 10+ customers daily to identify their needs and provide them with relevant information related to the bank’s products and services.· Follow up on a daily basis with more than 15 professional clients on overdrafts and unpaid loans. · Prepared 5+ credit files of various loan types and facilities every week. · Resolved 10 or more complaints per week with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

• Completed 100+ routine financial transactions such as deposits, cash withdrawals, check deposits, transfers, permanent transactions, and loan payments.• Managed daily cash deposits and bank vault inventory with a 100% accuracy rate.