As a dedicated dental assistant at Collingwood Dentistry, I am committed to creating a smooth, welcoming experience for our patients while ensuring our clinic operates at the highest standards of care. My responsibilities include assisting dentists chairside, sterilizing and maintaining equipment, and ensuring that each workday starts with everything organized and in perfect working order.At the end of each day, I handle clinic shutdown duties, double-checking for cleanliness and restocking essential supplies. I also monitor inventory, ensuring we have everything needed to provide uninterrupted care to our patients.With additional training in Invisalign, I perform iTero scans, take clinical photos, and conduct Invisalign checks, supporting each patient's journey to a beautiful smile. I am passionate about my role in dental healthcare and continuously look for ways to enhance the patient experience and support our clinic’s success.

- Efficiently performed a broad range of dental procedures and promoted the success of the practice by performing administrative and customer service functions - Assisted with appointment scheduling, invoicing, petty cash management, financial document management, reporting, data analysis, etc.- Delivered exceptional frontline customer service to patients to promote their loyalty and satisfaction and provided coaching and mentorship to frontline team members on best practices - Conducted patient satisfaction surveys and implemented improvements based on feedback, leading to a 25% increase in overall patient satisfaction ratings- Developed and implemented a patient communication strategy utilizing email and text reminders, resulting in a 30% decrease in missed appointments- Collaborated with dental suppliers to negotiate favorable pricing for dental supplies, resulting in a 10% reduction in operational costs.

- Delivered quality dental care and promoted the success of the business by offering high quality service and operational support- Established trusting relationships with patients and demonstrated strict adherence with confidentiality protocol- Implemented inventory management systems to track and reorder dental materials efficiently, ensuring seamless treatment delivery and minimizing treatment delays- Ensured that all customers/patients received welcoming and courteous service; leveraged effective listening skills to understand patient’s needs and preferences and delivered care accordingly- Utilized strong communication skills to educate patients on treatment options and encourage informed decision making- Developed and implemented marketing strategies, including word-of-mouth marketing strategies to attract new patients and increase clinic revenue- Successfully resolved patients’ complaints and concerns, achieving a 90% satisfaction rate, and maintaining positive reviews for the clinic- Acted as a link between patients and insurance providers, effectively resolving billing inquiries and ensuring timely claims processing

- Successfully managed treatment cases, demonstrating strong organizational skills and attention to detail in treatment planning and patient care- Actively participated in community oral health talks and check-ups, reaching over 500 individuals and promoting preventive dental care practices- Assisted in oral and maxillofacial surgeries, contributing to successful patient outcomes and receiving commendation from senior surgeons for diligence and professionalism- Actively participated in interdepartmental clinical CMEs and meetings as well as hospital CMEs- Conveniently scheduled appointments, maintained professional records and reports, performed financial functions, completed data analysis and other pertinent administrative procedures