Ali Samad Email & Phone Number

City Of London

Managing the branch team and all specialists through service excellence and agreed on operational performance, responsible for driving branch performance. Highly skilled in transforming performance, I have been seconded to multiple branches to achieve change, regain audit compliance and strengthen the culture of teams to achieve KPIs. Key Achievements - Programme Manager for the Personal Banking Development Programme for Central London Branches; hands-on identifying up-and-coming talent for entry into the programme and fast-track to senior and specialist roles. - Senior Lead for the London Sickness & Absence Programme for Assistant & Branch Managers; working on wellbeing strategies to reduce absence, strategies to provide seamless leadership coverage and relationship management to long-term sickness at senior levels of branch operation. - Manager of the Central London Resourcing & Management Programme; incentivising recruitment to capture high-calibre talent for senior business positions and executing campaigns to meet variable business demands. - Achieving Audit Passes in the transformation of 3 Central London Branches. - Winner of the proposition to star in a Barclays Commercial with Frank Lampard as a leading business talent. - Managing branch teams on a localised branch and regional scale, driving performance to challenge KPIs. - Engaging teams to change, training and business prioritise, continuous meeting growth objectives. - Implementing a clear succession plan for fast-rising talent, branches and the regional leadership team.- Hosting regular meetings with staff to appraise performance, career goals and training needs. - Conducting regular risk assessments to meet over-arching business health and wellbeing strategies. - Improving the customer-centric culture of teams, with high customer advocacy for optimum NPS scores. - Overcoming business obstacles to growth; grooming teams for improvements in revenue and sales.

City Of London

Working to targets with an uncompromising approach to customer experience, service satisfaction and compliance, I provided a personal touch to retail banking services, with a focus on non-advisory product sales. A relationship building and nurturing role that required refined interpersonal skills to meet multiple objectives. - Generated leads for banking product sales; managed referred leads, appointments and consultations. - Established rapport with customers; deepened relationships to form trust, engagement and interest. - Gathered customer requirements to match to banking products and services, and improve their account portfolio. - Analysed customer accounting activities to identify optimised products to increase their net worth. - Consulted with customers over insurance and add-on product sales, including packaged accounts. - Closed sales for a range of financial products, ensuring FCA targets for sales were completely achieved. - Nurtured the client base, keeping contact with customers to identify future business opportunities. - Responsible for all customer, account and product administration in the facilitation of product sales

City Of London

- Delivered first-class customer experiences on the front-line of retail banking services. - Provided customers with seamless access to retail banking and account transaction facilities. - Supported the wider business in building referrals for personal banking products. - Collaborated with colleagues to raise the quality of customer-focused services. - Engaged with cross-business compliance training including AML, CDD and FCA regulation.