Improve skills in social media content creation, platform management, data analytics, audience engagement and market research:• Analyse the effectiveness of sales activities and campaigns to present recommendations for improvements.• Nurture inbound leads and implement research for outbound leads.• Implement cold calls and emails – additionally, establish connections on LinkedIn to generate new leads.

A 3-Month Project from Middlesex University and The Football Association:• Generated and distilled reports, insights and analytics using CRM tools to track customer behaviour, identify trends, and evaluate performance metrics, informing strategic decisions.• Optimised tools like Outreach, Zoho, and HubSpot for the sales process; initiated cold calls, LinkedIn, and email for the outbound strategy• Developed and executed short-/long-term strategies to cultivate strong client relationships, aligning solutions with client needs to enhance satisfaction and retention.• Establishing connections with commercial enterprises to foster growth and brand visibility.• Delivered compelling presentations outlining actionable strategies for growth; provided critical input into the delivery of challenging revenue targets through innovative approaches.

➢ Providing support and assistance to the students (individually and in groups), helping them understand the content of their assignments.➢ Contribute and develop the teaching material to ensure content and methods meet the objectives.➢ Leading discussion sections, recording attendance and monitoring participation.

As a retail assistant at Primark, I had multiple responsibilities which included fulfilling consumer demands and company objectives. Moreover, having the flexibility to transition between different tasks as a retail assistant is a quality that I always executed for Primark. ➢ Facilitating sales by helping customers find their desired products in a large store.➢ Effectively answering customer inquiries and providing personal recommendations to maximise the daily revenue.➢ Responsible for processing sale transactions at the till. ➢ Processing returns for customer refunds and exchange of products at the till. ➢ Restocking popular items on display to maximise sales. ➢ Responsible for displaying new line products on display in the best store location. ➢ Improving the front-store display and offering assistance to maximise KPI%. ➢ Replenishment - Effective management of stock room to select required products for the shop floor.

Initially, I started on a Seasonal Xmas Temp position for JD Sports. My expertise in providing exceptional customer service during a busy Christmas period allowed me to get a permanent contract. I was the only staff member out of 15 Xmas Temp employees to receive a permanent contract. My skills as a quick learner have enabled me to learn and execute every department of the store, including footwear, fitting rooms, stock rooms, and processing sale transactions at the till. ➢ Responsible for assisting customers in a busy pressurized retail setting.➢ Selling products, processing sales transactions, resolving customer issues & delivering service that consistently meets customer satisfaction and revenue targets.➢ Restocking and stock rotation, completing all tasks within required timeframes.➢ Ensuring all health and safety measures are adhered to.➢ Training of new staff through induction process.

➢ Responsible for managing customer orders end to end query. ➢ Transaction management to ensure stock dispatch, refunds, andbuy in according to sales patterns. ➢ Analytic analysis on Amazon for better targeting of new customers.➢ A good understanding of CRM by developing effective marketing strategies for long term growth.

Consulted at all levels to analyse and delineate client requirements and promote appropriately tailored solutions during tenure within this coaching company, specialising in life coaching students through education and adults through life changes.• Applied user-centered design approaches to tailor coaching solutions aligning with specific client needs and preferences.• Utilised qualitative research methods like stakeholder interviews to deeply understand user requirements.• Implemented sales techniques to identify and qualify potential customers, including cold calling and lead generation. • Delivered persuasive presentations to diverse audiences, influencing decision-makers on proposed strategies.

➢ I managed a group of 35-50 students who were between 7 and 12 years old. ➢ I guided them through ICC coaching drills aimed at strengthening coordination and team building. ➢ I assisted in the administrative duties of logging the children in and out, filing documents regarding health and safety assessments to comply with ICC young persons coaching and welfare requirements. ➢ This role allowed me to develop my leadership skills and enable me to coordinate effectively with other coaches in the summer camp.