Ali Sayed-Ali Email & Phone Number

Leading a team of Customer Success Managers, driving recruitment, coaching, and exceeding net revenue retention goals.

Led project management practice, recruited, trained, and coached project managers. Supported revenue growth and managed lighthouse client project.

Drove revenue growth, aligned technical capabilities with prospect and customer goals. Acted as escalation point and drove product improvements.

Ottawa, Canada Area

Managed Fortune 500 clients, led business reviews, and mentored team members.

Ottawa, Canada Area

• Manage a book of business primarily comprised of enterprise customers including high profile multinational brands and Fortune 500 manufacturing companies.
• Handle the most demanding/complex/high-touch accounts.
• Serves as a mentor and peer partner to new employees.
• Identify opportunities for growth in account base and set the stage for account expansion.
• Mobilize internal resources including regulatory compliance subject matter experts and product management to ensure success of Assent’s customers.
• Project manage new customer on-boarding.

Ottawa, Canada Area

Providing guidance and support to Shopify's Guru team. Offering technical assistance and ecommerce coaching to current and prospective Shopify merchants. Positively impacting the success of entrepreneurs from around the world by providing tailored advice and knowledge.

• www.frame.life, an on-the-ground photo action tool, mobilizing communities to examine subjects simultaneously through visual documentation. FRAME LIFE uses photography to document issues through the perspective of the.
• Online product conceptualization, development, and content management
• Training and coaching partner organizations
• Leading and coaching staff
• Grant-writing and donor-relations
• Strategic partnership development

• Delivered workshops on public policy development for Lebanese civil society
• Created content for and manage program website: www.policylebanon.org
• Created and implemented the “Public Policy Forum” series (event for civil society andparliamentarians to debate domestic policy issues at the Lebanese Parliamentary Library)
• Monitored the Egyptian People’s Assembly election (2011-2012) as part of NDI’s

Liaison between GOPAC (based in Ottawa) and Arab representatives across the MENA region to conduct monitoring and evaluation of efforts to meet the United Nations Convention against Corruption. Led research effort to compile information related to ant-corruption activities in Arab parliaments and efforts to increase transparency through a series of.

• Provided advice pertaining to the development of new data management program, conducted testing and identified malfunctions to ensure performance in accordance with system design
• Led training workshop, and provided advice to users to ensure accuracy of system content, and proper input and processing procedures
• Performed quantitative and qualitative analysis of data requirements stemming from evolving statistical analysis and research needs

Beirut

Ma, Public Administration / International Development Stream

Bachelor Of Commerce (B.Com.), Public Policy And International Management