Digital Commerce Lead North America
Current• Management of eCommerce capabilities and connections in line with business strategy and goals for the North America region, as well as supporting overall global strategy. • Partnering with Customer Service, Operations, Finance, Legal, IT and Marketing to identify best solutions to meet customer-specific eCommerce needs in North America. • Developing and implementing a plan to increase digital transactions with regional distributors and direct customers. • Focusing on large volume key accounts to increase overall revenue and improve ordering processes with applicable eCommerce solutions, that include eProcurement and EDI (Electronic Data Interchange). • Viewing and analyzing customer behavior on the eShop platform via Voice of Customer webinars to determine improvements for UX/UI to be implemented by the IT team.• Development of training materials for internal stakeholders regarding eCommerce capabilities, as well as providing training for direct and indirect customers.