• Leading, supervise and managing technical support and maintenance team throughout KSA.• Supporting EMC systems, remotely and on-site.• Managing case dispatch, escalation, reporting and follow-up.• Maintaining customer satisfaction.• Managing RMA requests and maintaining adequate spare stock level.• Coordinate with EMC support managers, local and regional, as per escalation policy.• Preparing reports for Quarterly Business Reviews to address business… Show more • Leading, supervise and managing technical support and maintenance team throughout KSA.• Supporting EMC systems, remotely and on-site.• Managing case dispatch, escalation, reporting and follow-up.• Maintaining customer satisfaction.• Managing RMA requests and maintaining adequate spare stock level.• Coordinate with EMC support managers, local and regional, as per escalation policy.• Preparing reports for Quarterly Business Reviews to address business issues.• Setting up procedures for handling support activities internally and with customers.• Developing and managing workflows to handle support cases and activities both remotely and on-site. • Implementing EMC SAN, NAS and CAS storage solutions. Show less

Lead 11 technical support engineers throughout KSA.Manage support activities.Support EMC systems.Implement EMC solutions.

• Conducting technical meetings with customers in KSA and Bahrain.• Planning & executing implementation activities from site survey to sign-off.• Coordinating with project managers during the implementation cycle.• Implementing EMC SAN, NAS and CAS storage solutions.• Performing data migration and deploying replication solutions.• Supporting EMC systems, remotely and on-site.• Preparing project documentations for customers.• Conducting knowledge transfer and hands-on… Show more • Conducting technical meetings with customers in KSA and Bahrain.• Planning & executing implementation activities from site survey to sign-off.• Coordinating with project managers during the implementation cycle.• Implementing EMC SAN, NAS and CAS storage solutions.• Performing data migration and deploying replication solutions.• Supporting EMC systems, remotely and on-site.• Preparing project documentations for customers.• Conducting knowledge transfer and hands-on session to customers on implemented solutions.• Managing customer expectation and handling customer complaints.• Attending technical Quarterly Business Reviews (QBR) with partners and suppliers.• Mentoring junior engineers and technicians and ensuring they follow standard manufacturer procedures when attending to their technical tasks.• Assisting operations and logistics team with required technical information when planning for equipment deliveries. Show less

• Installing, powering-up, initializing and configuring EMC storage solutions.• Installing and configuring Quantum Tape libraries.• Conducting sites surveys and preparing site readiness checklist.• Providing on-site support and hardware replacement for EMC and Quantum systems.• Applying software and Firmware updates.• Providing support for MATCO data center (servers, storage and peripherals) and Solution Center.

• Sizing of required ERP modules for prospect customers.• Preparing proposals in response to RFIs and RFQs.• Conducting presentations and demonstrations for customers.

• Supervising support team activities for desktops, laptops, small scale servers and peripherals.• Assisting showroom sales team whenever advanced technical details are required.

• Working in customer support department gaining expertise and specialty in the field of Internet and networking.• Giving specialized summer training courses in web design and team work.

• Teaching Math for elementary and intermediate grades.

• PC assembly and peripherals installation, configuration and maintenance. • Internet & small networks implementation.