As a Trainee Product Support Engineer at Programmers Force, I am passionate about providing technical assistance and solutions to customers and internal teams, using my skills in database administration, communication, and AWS cloud computing. I have successfully handled multiple queries and issues related to the company's products and services, and contributed to improving the quality and efficiency of the support process.I have a strong academic background in Computer Engineering from Information Technology University, where I graduated with a Bachelor's degree in 2023. During my studies, I also developed my entrepreneurial and strategic communication skills, as I served as the Vice President of ITU Sports Society and led several initiatives and events to promote sports and wellness among students and faculty. I also completed two certifications in Multiplayer Online Boards and AWS Academy Cloud Foundations, which enhanced my knowledge and proficiency in game development and cloud computing. My goal is to leverage my technical and business skills to create innovative and customer-centric solutions that can make a positive impact in the industry.