Build and maintain strong relationships with key clients, serving as their primary point of contact for all business-related matters.Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.Collaborate with cross-functional teams, such as marketing and customer support to ensure seamless delivery of products/services and exceptional customer experience.Identify upselling and cross-selling opportunities within existing accounts to maximise revenue generation.Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.Manage contract negotiations, renewals, and pricing discussions in collaboration with the sales specialist.Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions

>Team Lead -Inside Sale> Coaching & Mentoring Inside Sales Team towards achieving revenue goals by generating new opportunities.>Supporting direct sales team in new customer acquisition.>Plan & execute strategies for inbound and outbound activities.>Attend Industry events to build relationship with relevant stack holders and demonstrate company corporate portfolio.>Engage with Marketing Team to effectively plan, develop & execute GTM strategies for the country.>Understand requirement and qualify technically>Customer experience & satisfaction is the core responsibility

Being a part of West commercial sales team job role was but not limited to Consult, plan, design, and implement combined cloud and business process solutions• Develop and present proof-of-concept for key decision makers.• Analyze business and software requirements.• Provide exceptional technical per-sales solutions.• Oversee cloud solutions implementation and manage expectations.• Post implementation support - coordinate with Support & other Teams.> Understand customer workload and design solutions.> coordinated with operation team to check feasibility.> coordinate with product team for commercial and services.> prepare techno-commercial.> involved through out the project deployment.> coordinate with service delivery and implementation team.> If customer had logged an incident ticket then get involved and arrange a joint call with the right. team to get the issues resolved on priority.> Participating in planning and execution of activity on the IT Infra of the customer.- handle online cloud portal.- was involved throughout the testing and deployment phase of the portal.- was wholly responsible and accountable for the cloud online portal.- to handle customer journey from the signup to making payment to getting (VM, Firewall) deployed through the portal.- to coordinate with backend engineering team if customer is facing any issues on the portal or to login to VMs.- sharing regular feedback about the online cloud portal customer experience with the right stack holders.

Demand Generation, Product Presentation, New customer acquisition, Data Research, Business Development, CRM Management.

Customer Services, Customer Support, Team Lead,