·Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.. Answered customer telephone calls promptly to avoid on-hold wait times.· Answered a constant flow of customer calls with minimal wait times.

·Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.·Kept accounts in balance and ran daily reports to verify totals.·Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.·Looked over pending check-ins and payment processes to complete closing procedures.

·Took reservations over phone, in person and via computer for guests and provided confirmation information.·Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.·Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.