Ali Shoaib Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

• Increased store sales by 15% within the first year through the implementation of targeted marketing campaigns and promotions.• Streamlined inventory management, reducing stock discrepancies by 15% and improving stock turnover by 20%.• Enhanced staff productivity by 18% through the introduction of a new employee training program and performance metrics.• Improved customer satisfaction scores by 22% through the introduction of a new customer service training initiative and feedback system.• Developed and launched a new store layout and merchandising strategy, resulting in a 13% increase in foot traffic and a 22% boost in average transaction value.• Reduced operational expenses by 12% through improved vendor negotiations and cost-control measures.• Increased employee retention through the introduction of an employee recognition program and career development opportunities.• Implemented a new scheduling system, improving staff coverage and reducing labor costs by 10% while maintaining service quality.• Optimized store layout and product placement, resulting in a 15% increase in sales per square foot.• Achieved a 23% reduction in refund rates through better product descriptions and customer education.• Boosted average transaction value by 22% through the implementation of upselling and cross-selling techniques in-store.

Saudi Arabia

• Optimized menu offerings and pricing, resulting in a 22% increase in average check size and overall revenue growth.• Led a successful staff development program, enhancing team skills and resulting in a 21% improvement in customer service scores.• Streamlined staff recruitment and training processes, reducing hiring time by 20% and improving staff retention rates by 15%.• Introduced a new menu engineering strategy, leading to a 17% increase in sales of high-margin items and a more balanced menu• Implemented energy-saving measures, cutting utility costs by 5% and supporting sustainability initiatives.• Enhanced event execution by developing detailed operational checklists and improving team coordination, leading to a 18% increase in client satisfaction.• Enhanced food quality control, resulting in a 12% reduction in customer complaints related to food quality and consistency. • Led the successful expansion of the F&B Department delivery service, contributing to a 21% increase in off-premises sales.

Saudi Arabia

• Developed and executed a staff training program that improved service speed by 25% and reduced employee turnover by 12%. • Coordinated with suppliers to renegotiate contracts, achieving a 10% cost reduction on key ingredients and supplies.• Oversaw the renovation of dining facilities, improving customer satisfaction scores by 15% and increasing seating capacity by 20%.• Implemented a comprehensive cost-control strategy, leading to a 12% reduction in food and beverage costs while maintaining quality.• Enhanced staff scheduling practices, resulting in a 10% reduction in labor costs and better alignment with peak business hours.• Reduced operational downtime by 15% through the implementation of a preventive maintenance program for kitchen equipment.• Coordinated cross-departmental teams to streamline communication and processes, improving overall team productivity by 30%.• Optimized supply chain operations, resulting in a 25% reduction in delivery times and a 10% decrease in procurement costs.• Enhanced guest experience through the introduction of a customer feedback loop, resulting in a 25% improvement in review ratings.• Developed and executed a successful seasonal menu strategy, leading to a 30% increase in sales during peak seasons and a 20% rise in overall customer traffic.• Reduced wait times by 20% through improved table management and order processing systems.

Lebanon

• Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.• Developed and implemented comprehensive training programs to ensure staff compliance with health and safety regulations.• Monitored sales reports regularly to identify trends in customer preferences.• Defined and updated restaurant policies and procedures.• Reviewed monthly financial statements to assess performance against budget objectives.• Maintained a high level of customer service by addressing patron complaints promptly and professionally.

Lebanon

• Organized and conducted pre-shift meetings to review specials, menu changes, and house counts.• Reviewed monthly financial statements to assess performance against budget objectives.• Identified areas for improvement in operational processes and developed solutions accordingly.• Performed daily inspections of the facility to ensure cleanliness standards were met.• Provided leadership by setting clear expectations for team members.• Analyzed financial data to develop strategies for increasing profits.• Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.• Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.

Lebanon

• Managed day-to-day operations of the restaurant, including overseeing staff activities, ordering supplies, monitoring stock levels, maintaining records, and reconciling cash receipts.• Conducted performance reviews for all staff members on a regular basis to ensure quality standards were met.• Monitored food and liquor requisitions and food waste.• Handled guest comments and complaints to drive guest satisfaction.• Trained new employees in all aspects of restaurant operations, including cash handling procedures, food safety regulations, and customer service protocols.• Resolved customer complaints promptly and professionally.• Created and implemented staff schedules to ensure efficient operations.

Lebanon

• Greeted patrons promptly and cordially, exhibiting excellent guest service skills.• Kept bar organized and clean during busy hours.• Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.• Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.• Prepared beverages and cocktails according to mixing and presentation standards and recipes.

Bachelor'S Degree, Management Information Systems, General

Certificate, Customer Service Management